“Ordering the goods was quick and efficient and the quality of the product very good however the sizes of your dresses are not standard. I wear a standard 16 on top and 14 on the bottom and your size 16 would go no where near me. Also the courier service was not good I received my first e-mail giving me 1 hours notice of delivery and couldn't arrange to get home to sign for it, I then arranged for it to be left in a safe place or with my neighbour and I would leave the signed card for pick up from the safe place. I received an e-mail advising that the delivery man had tried to deliver but could get no one in and sent me a photograph of my closed front door. I then contacted the courier company again and asked why my parcel wasn't left in the safeplace I was then told that they can't take more than one instruction ie : either left in safe place or at a neighbour, the member of staff instructed the delivery man to leave with neighbour. They then wanted to arrange delivery next day and I advised could not do that as going on holiday they said they could delay for one week only at a time which I advised was of no help as wouldn't be back in time . I was then advised to contact the company when on holiday as they could arrange another delivery time. I phoned while on holiday and was given a cheeky answer of "we are not going to hold this parcel for ever". I finally arranged delivery on the morning after I arrived back home and the parcel was delivered only to be returned a few days later because the dresses did not fit at a cost of £11.00. I would like to order your products again but would advise anyone who buys a dress to order 1-2 sizes larger than normal and to make sure you are at home so that you can sign for your parcel.”
“Disappointed with the sizing. Am usually a size 10 but after an email enquiry was told to order a size up. The Size 12 was too much small especially around the top half, (couldn't get the zip anywhere near done up at the top) so it will be returned today. I have requested an exchange for a size 14, but I actually think it's also going to be too small around the top... Shame because I really liked it.
Delivery was very good.”
“Dresses are so nice and elegant. I have rated NORMAL, due to lack of tracking options for my order. I got the message that my order has been dispatched on the 15th May, however still do not know where is it or at which location.”
Hi Tomasz,
Thank you for reviewing our service. We're glad to hear you like our dresses!
Please email enquiries@hybridfashion.com and a member of our customer service team will be happy to give you a tracking number for your parcel.
Kind regards,
Ellie @ Hybrid HQ
“Loved the dress but sizes seem to be on the small size and as a normal size 10 surprised to find it on the tight size especially across the bust so had to return and reorder a size 12 which fits perfectly.”
“I ordered a Hybrid jacket on Sunday night & it arrived this morning, great service & I received a text message last night to let me know the time to expect my delivery so that I didn't need to stay in all day. I love their dresses & jackets & will use the service again & recommend it to friends & family”
“Have to send my items back, as they are completely different colours. Very disppointed. Also it would be have been nice to come on hangers and nicely wrapped in tissue paper.
With regards
Lisa”
Hi Lisa,
Thank you for reviewing our service. We are so sorry to hear you are not happy with your recent purchase. Once we receive your return, we will be happy to provide a refund.
We will also take your suggestions on board and pass them on to the appropriate team.
Kind regards,
Ellie @ Hybrid HQ
“Although I got my normal size it is very tight really need bigger size but will lose some weight so keeping it but disappointed cannot wear at the moment”
“This is the first time I have used your website it was recommended by a friend and I love my dress and have found a lot of your dresses to be very unique and different which I like. The delivery was also very efficient thank you.”
“Have bought a number of times from this website. Always had prompt delivery and the quality of the dresses is superb. All fully lined and beautiful, comfortable material!”
“Unfortunately, the dress which was posted to me was the wrong dress. Disappointing when I had paid for Saturday delivery so that I could wear it for an event. Furthermore, despite contacting hybrid directly, I am still yet to hear a reply, yet they sent me a link asking for a review!! I have previously brought hybrid dresses, but through other websites where I had no problems at all. I would recommend that others use other companies to order from if they wanted hybrid clothing. The experience I have recently had, has unfortunately put me off from purchasing hybrid clothing again.”
Hi Lauren,
Thank you for reviewing our service. I am so sorry to hear about the problem that occurred with your order and the frustration this must have caused!
If your issue is still ongoing please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help.
Once again, we apologise for the inconvenience caused.
Kind regards,
Ellie @ Hybrid HQ
“The item arrived in good time and is a lovely dress. I'm a 12/14 & ordered a 14 and couldn't even zip it up. I don't usually have this trouble with any other brand perhaps it was this particular style. To add insult to injury you have to pay for your returns I haven't come across any other company that you have to do this.”
Hi Petula,
Thank you for reviewing our service. Unfortunately Hybrid sizes do tend to come up a little smaller that average and we would advise ordering a size up.
We apologise for the cost of returns, but unfortunately at the moment we are unable to offer a free post label.
If you have any more queries, please email enquiries@hybridfashion.com and a member of our customer care team will be happy to help!
Kind regards,
Ellie @ Hybrid HQ
“Amazing service!! Dresses delivered within 3 days to Ireland. Fantastic quality in your clothing. One dress was too small & returning it was not an issue at all. Highly recommended. Cara in Ireland”
“Amazing service!! Dresses delivered within 3 days to Ireland. Fantastic quality in your clothing. One dress was too small & returning it was not an issue at all. Highly recommended. Cara in Ireland”
“I ordered a jacket on next day delivery . I was sent an email giving the exact hour of delivery and also a detailed online parcel tracker which was really useful, I knew exactly when it would arrive. There was also the opportunity to change the delivery if needed. I am very pleased with both the jacket and the really excellent delivery service.”
