“Now have many dresses from Hybrid and love them all - consistently good quality good service and easy returns. Would like to see dresses on a model to get a better idea of what it look like on.
Mary Myers”
Hi Eimear,
Thank you for reviewing our service. I'm sorry to hear you've had problems placing your order and sincerely apologise for any inconvenience caused.
If your issue is still ongoing please email enquiries@hybridfashion.com and a member of our customer care team will be happy to help.
Sarah @ Hybrid HQ
“I ordered this dress a week a go and paid next working day delivery the dress came a week later too late for my wedding so I have to return it I emailed he company 2 times and no reply I'll be returning it and want full refund for both postages as I tried to cancel the dress when I seen it still had not been dispatched on Monday 6th”
Hi Charlene,
Thank you for reviewing our service. I'm sorry to hear that your order did not reach on time and sincerely apologise for any inconvenience caused.
We appreciate all of the feedback we receive and it will be passed on to the relevant departments to be investigated. We are constantly looking at areas of our service we can improve and contact with our customers is one we've been working on.
Our customer care team has recently undergone a restructure with dedicated members of staff readily available to deal with incoming request. We are also in the process of having a direct contact number setup to be able to deal with enquiries faster. This will be announced on our website as soon as it is available.
Sarah @ Hybrid HQ
“Hybrid dresses are great they go with you and the material in the dresses are brillant
wash well and look well
most of my weddin dressess are HYBRID
def a great buy”
“Took nearly a week to deliver. Customer service communication was poor. I replied to an email response from Hybrid and I'm yet to receive a response from them!”
