“Your dresses are beautiful, fantastic designs, lots of choice and styles. I wish i could by most of them :). Also good delivery and returns and pleasant communications.”
Hi Vanessa,
Thank you for reviewing our service.
Parcels to USA usually take between 7-10 working days to arrive at their destination. Once we are asked for tracking numbers, we supply them. Your parcel is on it's way and is currently in New York. We have sent your tracking number to your email address.
If you have any other queries, please email enquiries@hybridfashion and a member of our customer service team will be happy to help you.
Kind regards,
Ellie @ Hybrid HQ
“Have two dresses I love from hybrid. Some styles can be small fitting but generally my true size or next size up fits perfect depends on material. Great quality. Delivery is very quick and returns are easy.”
“I am a new customer to Hybrid and I found Hybrid's site by chance and decided to order a dress to see what the quality was like..As I was unsure of Hybrid's sizing I contacted customer services through their on line Contact Us and received a response very quickly..I was advised that sizes were slightly smaller and to go up a dress size which I did..
The dress arrived within a few days and I was very pleased..The quality of the dress and the sizing was spot on..
Since then I have ordered several dresses and have never been disappointed..Hybrid has something different from the High Street which I like, its a good product at a good price so I am very happy..”
“very disappointed to recieve my dress and it was faulty! I have just had to send this back today, pay to send it back may I add, order a new one and pay yet again for p & p. I will now have to wait for refund and hope that second dress not faulty.”
Hi Lisa,
Thank you for your email.
We're sorry to hear that the dress you received was faulty. If you could send us a email to enquiries@hybridfashion.com stating the problems you have received and we will be happy to sort out a solution for you.
Kind regards,
Ellie @ Hybrid HQ
“This is my second purchase from Hybrid, and my second time to be absolutely delighted. The executive of my order was fantastic and arrived in great time without the issues I often experience with other purchases. I am extremely fussy and the quality of the product was again excellent. I have received compliments about all of the garments I have purchased from Hybrid and will definitely be visiting the site again.”
“Hi I am based in Dublin. I thought the level of service from Hybrid fashion was excellent. I got a dress for a wedding & the dress was absolutely beautiful, super quality. Can t thank the staff enough for there prompt responses via email. However, a customer care phone number would be a nice option instead of all communications through email. Other than that, my experience I can't fault anything with hybrid service. Thank you.”
“Beautiful fitting dresses.You just don't update your styles enough. Still selling dresses i bought two years ago. Go to look to but something new but already have what I like. So I go else where. Your missing a trick....”
Hi Fatmata,
Thank you for reviewing our service. We can see that you placed your order after 1pm on Thursday the 24th March, this means that your order was not dispatched on the same day.
Due to the two bank holidays and the weekend, this has delayed your parcel arriving next day. Your parcel was dispatched yesterday (29/03/16) and will be delivered today (30/03/16). We are sorry for the delay, but unfortunately public bank holidays are beyond our control.
If you have anymore queries, please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help you.
Kind regards,
Ellie @ Hybrid HQ
“First time I've used this company for dresses and have never written a review but on this occasion must say I ordered two dresses and was amazed at how beautifully tailored they were. Material is high quality as is cut and very timely delivery”
“I ordered two dresses and I love them both but only need one so will have to decide which I love more. The dresses are designed for real shaped women who have boobs and hips which is fantastic. Great service and fast delivery.”
