“Very disappointed! Due to reviews, I ordered a size up but the dress was so tight; I couldn't get the zip fully up! Lovely style, looked great on website model but, in reality, not the result I had hoped for! The tummy pleats/ folds are bulky & do no favours. Lovely quality though.”
Hi Elizabeth,
Thank you for reviewing our service.
We are so sorry to hear you are not happy with the fit of your dress. We are constantly looking at areas we can improve and sizing has been identified.
Once we receive your returned dress, we will be happy to process a refund.
Kind regards,
Ellie @ Hybrid HQ
“Can't fault them- dresses fit absolutely beautifully, and the customer service is amazing. There was a slight mixup with my order date, they emailed me back within 2 hours and had it sorted. Perfect, will absolutely use the site again.”
“I was impressed with the delivery,but was disappointed with the fit of my dress. I normally have a size 12 but this was definitely a smaller size. I also was not impressed with having to pay for both delivery AND returns so did not feel inclined to reorder. I hope my refund is as good as your delivery”
“Ordered 3 amazing dresses to wear to my Daughter's graduation. Prices were extraordinary, delivery fast and quality outstanding. They are all well made true to size and flattering. Have decided to keep 2, will recommend this site to friends and family. I am a busy Mum of 4, only 5'2'' and a size 14. I can't wait to wear my new dresses!!”
“This was the first time that I had ordered from Hybrid. The dress is lovely very well made but I would class them as being small for their sizes. I could not believe how quickly my dress arrived. Very impressed. Will definately be a regular customer.
Thank you”
Hi Linda,
Thank you for reviewing our service.
We are sorry to hear you were not happy with the picture displayed on our website. We will look in to this further.
Kind regards,
Ellie @ Hybrid HQ
“Your site is very user friendly,
Was pleased that my dress came through very quickly, and I was told the time it would arrive , within an hour!!!!
The size guide was good and the dress looked exactly like it did on the model.
Very satisfied .”
“Love this dress! Great quality for a great price! Bought for Ascot Races! Looks better on than the website displays!! Very happy, will buy a dress from here again without a doubt.”
“Love Hybrid Dresses, they are one of my favourites just a shame the dress arrived without the belt! Also they should have more deals and loyalty discounts.”
“Love love love my dress. Bought for a wedding. I am a small 10 and I had to pour myself into this dress. If I had any boobs at all I'd need the next size up.”
“Beautiful material! For all the ladies looking to hide and lumps or bumps this does it!! It is so flattering I am in love!!! Thanks Hybrid for this little number xoxo”
“The service from Hybrid was excellent, from ordering to keeping me in touch with my delivery every step of the way. All very clear and efficient, plus the dress I ordered is gorgeous, but sadly a size too small. Hope you'll be getting a size 10 back in stock!
I won't hesitate to use Hybrid again and would highly recommend to others.”
“Dresses arrived but sadly I have to return them they are too small. I have reordered for the next size. Good quality and look fab just keeping fingers crossed the next size fits as they seem rather small in sizeing”
