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“We brought two Hyde and Sleep pillows from Dreams about 2 months ago. Cost £100. Initially they were very firm and comfortable with great neck support. Now they have lost about 50% bulk and are so uncomfortable they cannot be used. So I called the store at Middlebrook Horwich for advice on maintenance and care. They could not help and seemed to focus on the non return policy but and put me in trouch with Dreams customer service. They too put much focus on non return and told me to contact the store for more information about how to care for the pillows !!!! This is very poor customer service. Hyde and Sleep are a Dreams subsiduary but Dreams staff are not able to provide product help. We will be going to Bensons for the new mattress !!”
“Brought this mattress from Dreams approx 2 years ago. Was super comfortable for both of us until now that is. The mattress has suddenly developed a dip in the middle. We both have to physically pull ourselves out of it when we wake up in the morning. Weve just moved to Spain and will now have to search for something else as we cant carry on with uncomfortable nights sleep. It wasnt cheap and we chose over the competitors. Big Mistake!”
“Bought this mattress 3 years ago,initially was really happy with it. But the last year I have seen it start to sink where me and my partner lay. This is disappointing considering it’s age and the price, I know feel like it’s not giving me the support and comfort from when I first used it. Not sure how the reviews are so great on other websites?? Not sure how far I would get with a complaint as it looks like Hyde & Sleep are not an independent company anymore as they are selling through the likes of dreams etc... :(”
“Bought this mattress about 2 years ago. Initially it was comfortable but I am now on the lookout for a new mattress as the dip which has appeared is no good for my back. I find replacing a mattress after 2 years unacceptable and I have to say my back problems started about 6 months ago about the time the mattress began to sag. Disappointed and would not recommend.”
“I purchased this mattress 12 months after having some back problems with an older cheap spring mattress i used to use. When i first got it, WOW it was fantastic, it made a massive difference and sleep was great.
However after 6 months, i noticed that the mattress would not really "spring back" to its normal position, I rotated the mattress and for another 6 months this was fine. However, after that, again, dipping.
The mattress is now basically F***** and i wake up with a sore neck and back due to the fact it has a huge dip it. I weigh 14 stone, hardly obese for a bloke, and my back is killing me.
I will contact dreams, but from what i have read, they don't seem to do s*** all.”
