“Absolutely disgusting service, I ordered my bottle a while back, I've sent emails and still no reply. They outright ignore you. Total waste of time and money, I think our refund is due?”
“I ordered a bottle in December for a Christmas present it never arrived and I have had no response to my emails
This is the worst service I’ve ever had I would have been better giving my money away
If you are thinking about ordering from this company think again 🤬
I have chosen one star because it’s not possible to give less obviously they don’t deserve anything because that is what I got back nothing for my money!!!”
“ORDERED on the 2nd of February still not received and no reply to any of the 4 emails I sent them. I am now reporting to my credit card company and trading standards. DO NOT WASTE YOUR MONEY OR TIME. SCAM”
“I wish I had read the reviews before purchasing. Bought & paid for but no delivered. The company do not respond to emails. Terrible terrible terrible.”
“Don’t buy or purchase anything from this company I ordered a bottle from this company a month ago and still haven’t received it five emails have beet sent but with no reply. Ordered through klarna I have advised klarna I no longer want this item as I have moved on to a more reliable company which provide a decent service avoid at all costs.”
“Good products however terrible customer service. There is no point trying to contact this company regarding any purchases as they will not respond.
It is a shame as they have a good product.”
“Made an order a month ago. Nothing received and no response to emails or DMs via website. They’ve got my money and aren’t responding. DO NOT ORDER FROM THIS COMPANY!!!”
“Do not bother buying from this company,my bottle started to have the rubber peeling off the lid after a couple of months.I sent emails and pictures and never had a reply,clearly don't care about their customers”
“Want to return product as it details but then when you read the return policy they don’t accept them! Their emails do not work and they Do not respond to messenger!
A company that once you’ve ordered customer service does not matter they have your money”
“I got a hydrate spark steel 14 months ago. After a few months of having I noticed rust spots at the bottom of the bottle which I found surprising as I thought the bottles was made completely of stainless steel. I contact Hydrate’s support team which replace the bottle which was great.
After a few week of have the new bottle the same issue appears with the rust spots. Once again I contact the support team, but this time I was told to just clean it. I did this a the rust came back. To be honest when you pay €80 for a water bottle you don’t expect to drink rusty water from the bottle.
Now the lates issue is the puck has stoped working. it lights up to charge but won’t connect to the app. The whole idea of this bottle is to help reduce usage of cheap plastic bottles and this I why I bought it, but I not reasonable to expect people to pay a premium for a product that can’t perform. The product is a great idea but petty it hasn’t lived up to its promise.”
“Great water bottle that has encourages me to drink more with the clear times printed on it. Robust and easy to clean, a lifetime warranty was also a bonus”
“I love running with my hydrate bottle, it doesn't even feel like I am carrying a bottle as it rests nicely in the palm of my hand. It is easy to drink from and because the casing compresses as you drink, the water doesn't swish around.”
“Love my hydrate bottle , strong sturdy material , no leaks , impressed it comes with cleaning tools & spare straw !!
Nice bright design
100% would recommend”
“Great water capacity, ensures I stay hydrated throughout the day and allows me to keep track of my water intake. Lid is solid and does not leak. Why wait get yourself one right now.”
