“My 40oz traveler handle broke within less than 3 months. They were kind to send me a replacement. Hopefully it was just a bad luck experience and not indicative of the quality.”
“I’m so disappointed in my hydrojug. The lid was SO hard to get off! Enough so that it started peeling because I had to grip it so tight. Then the handle completely broke off. I only had it for 3 months. Customer service was not helpful at all because I threw the jug away after taking these pictures and am unable to mark it with an “X”. Will not be purchasing again!”
“I had reviewed previously about the lid getting moldy and not being able to clean. The company reached out and sent me a new lid that is a new design. The new lid comes apart and willl be easy to clean. Thank you hydrojug for updating the lid and for great customer service!”
“I am very happy with my travel hydrojug. Although I was pretty disappointed that my travel hydrojug lid started to show signs of mold in a spot I couldn’t clean. Laura with Hydrojug responded quickly and placed an order for a replacement lid.”
“My hydrojug got stolen when it got delivered and they left it out in the front porch and no one has gotten back to me. Their customer service is horrible there is no one I can contact to help me. The chat doesn’t help the person take days to reply back. I just want my money back at this point cause it been about two weeks.”
“I love my cup. I got a cream color Traveler for Christmas. My boyfriend has one as well. I definitely recommend. The customer service rep, Laura, helped me with replacing my lid. She was amazing. Thank you!”
“I left a review earlier about my issues with the bottle not keeping the water as cold as my previous Hydroflask and the bottle leaking. The company responded but only addressed the water temperature and made no comment about the leaking. I see it continually advertised that this bottle is leak proof but I followed instructions and had the straw closed completely but the bottle still leaked all over me. Now, my issue is that the straw is impossible to completely clean. I’ve tried to remove it and so has my boyfriend to clean in the nooks and crannies but it won’t budge at all, leaving parts of the straw dirty even after washing. I’ve only had this bottle for about a month and I’m throwing it away at this point. Very disappointed and will be returning to my Hydroflask.”
“I ordered the Camo because that style was really cute. I didn't have to wait long to get it on the mail but when I got the 40oz traveler the top was defective. It was open and wouldn't close. This is the second cup is ordered from them and the first one never came. Now the Camo wasn't closing. I contacted hydrojug and the cup was sold out. I don't like how things are limited because if there is something wrong with the item we can't get a replacement cup. I'm disappointed with this company.”
“Really appreciate the amazing customer service! My hydro jug top broke while I was trying to clean it and my straw was ruined from my toddler chewing on it. hydro jug offered to replace it. Great company and I love my tumbler.”
“Myself (and my three children against my wishes)use and have used this cup every day for months. My one and only complaint is the lid sticking so the point of destroying the outer appearance of the silicone grip trying to remove it. It’s not a big enough issue that I don’t use the cup or would choose another brand. It has effortlessly withstood drops and many knock-overs with no damage to the cup. Cupholder friendly, yet I’m not afraid to toss in the seat when I’m in a rush— truly leakproof. I have recently ordered another as well as the new sport cup. I started using HydroJug when the first plastic ones launched. I love their products and am happy to support.”
“I love my hydrojug. It’s the best cup I’ve bought so far but unfortunately the lid has mold in it. I’ve tried everything to get it out. Nothing works.”
