“Order was delivered. Loved the honeydew and pink sand color but a little disappointed on the teal color. What I received was not the color that was displayed. But overall travelers are amazing.”
“First, I was very disappointed to find these took way too long to get to me, and further finding out they were made in China. I bought on a recommend that these were made right here in Ogden Utah and wanted to support. On top of that, when I received my products, the large cup was very poorly constructed, the handle does not meet the cup, there is a space in it. Overall, I am not very pleased with the product, for that price, there should not be any defects. I know what it costs to make things in China and these are clearly way overpriced and poorly manufactured.”
Hi! We are sorry to hear that please email service@thehydrojug.com for assistance with damaged products. As for where our products are made we list that on our website.
“I love this mug. Versatile, keeps my water cold over night, and no straw sticking up to catch and tip over the mug. The only thing is, I would like an extra straw for this but I can't find it on the site. The silicone part that holds the straw in the cap is a little short and I have experienced the straw slipping loose.”
Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
“The tumbler itself is great. I can throw it in my bag and I don't have to worry about anything spilling through. My problem is with the color. The color that is advertised (teal) is drastically different from what I actually received. It's not a matter of lighting and it being darker or brighter. The color itself is just not teal.”
“I think I been with my hydro for about 3 weeks … and it seals shut. The lid is rubber and is stained from me trying to open it and it’s forming little rubber balls on the lid from trying to open it every time it does seal shut. It also has dents inside ? The only pro is that it’s not leaking and I like the straw option. Although the straw sometimes detaches… Idkk for the price I wouldn’t purchase it again just because of these reasons. It’s cute tho ! lol”
“I bought two of these 40oz jugs and I want to give a 5 star review BUT shipping and communication is horrible AND the cream colored jug…something isn’t right about it because it screws on so tightly it is IMPOSSIBLE to reopen and is causing pain in my wrist making it unusable. I wish someone would get back to me to rectify the situation and replace the one o have.”
Hi! We are sorry to hear that! It looks like you ordered during our birthday sale which is our biggest sale of the year so fulfillment was longer than normal. We put on the site and email confirmation fulfillment would be 5-10 business days to let you know about the potential timing for shipping, we apologize for the delay and our team worked overtime to get all the orders out. Please email service@thehydrojug.com if you need help with any of your products.
“The traveler is amazing. No leaks, keeps drinks/ice cold all day. 5/5 on the cup
Shipping seems to take a while to leave the factory. 3/5
Customer service- When my first order arrived, I was sent the wrong color. After contacting Hydrojug, they sent me a new cup in the correct color and let me keep the original one. 5/5”
