“The product itself is wonderful. I love how it looks and performs. The shipping however is horrible it took almost 3.5 weeks to get it! And the customer service is non existent. Noone answers emails or their phone when trying to get a status update.
Wonderful product. Service could use some serious improvement.”
“Just received and so far it’s great! Love the look of it and love even more that you can close the straw down and throw the cup in a bag. Only thing I would change if having a silicone straw option, I don’t love having something plastic sitting in my water and will probably source my own.”
“Love it so much! I do wish there were a 30-35 oz. as I have a wrist injury and the 40 oz. is a little heavy when full. More colors would be awesome too and I’m sure you are working on that!”
“Customer service is awful. Don’t expect to get your order shipped in the time frame listed. And don’t bother messaging them asking for an update. They’ll only reply after your order is delivered.”
“The Hydro Jug is everything I was looking for. Holds 40 ounces, fits in my cup holder, has a straw, and doesn’t spill!!! Plus, the sage color is supreme. Shipping was slow though.”
“I’m absolutely in love with my hydro jug! I bought a different cup from another company and was highly disappointed. It leaked, it was noisy and I wanted something more appropriate for everyday use. I’ve been shopping around and decided to try hydro jug. I’m so happy I did! Zero spills, I love the collapsible lid. I’ll be buying more!”
“The traveler is awesome! I love it! I bought the hot pink one and it went on a road trip with me. Spent lots of time on its side and zero leaks. I ended up buying two more in colors corresponding with my kids teams and they are awesome for games and tournaments!”
“This is 100% the best water bottle ever. I love it so much. I bought one for myself and then my husband from Scheels and just bought this one for my mom. I am a breastfeeding mama and this water bottle is life!! Only critique is y’all gotta get your processing time for getting your shipments out faster!!! And responding to customer inquiries.”
“I bought 2 tumblers back in November but only got one. The other was refunded 2 months later the only reason I got was they over sold the tumbler. I doubt I'll be ordering from them again.”
“I love everything about my Hydro Jug. It isn’t heavy like some other ones out there and the fact that it’s leak proof is great especially with kids! The foldable is also great feature.”
“Shipping felt way longer than it should be. When I opened it, I felt that the cup was a little excessive in size (yes, I ordered the big one but it’s kinda awkward/heavy). The color is cute. It fits in my cup holders (won’t budge) but not perfectly. It’s spill proof/leakproof and I love that! The straw is nice and doesn’t leave that plastic taste in your mouth. My drink was cold all day but I will say that the ice melted by the end of the day.”
