Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
“I think I been with my hydro for about 3 weeks … and it seals shut. The lid is rubber and is stained from me trying to open it and it’s forming little rubber balls on the lid from trying to open it every time it does seal shut. It also has dents inside ? The only pro is that it’s not leaking and I like the straw option. Although the straw sometimes detaches… Idkk for the price I wouldn’t purchase it again just because of these reasons. It’s cute tho ! lol”
“I bought two of these 40oz jugs and I want to give a 5 star review BUT shipping and communication is horrible AND the cream colored jug…something isn’t right about it because it screws on so tightly it is IMPOSSIBLE to reopen and is causing pain in my wrist making it unusable. I wish someone would get back to me to rectify the situation and replace the one o have.”
Hi! We are sorry to hear that! It looks like you ordered during our birthday sale which is our biggest sale of the year so fulfillment was longer than normal. We put on the site and email confirmation fulfillment would be 5-10 business days to let you know about the potential timing for shipping, we apologize for the delay and our team worked overtime to get all the orders out. Please email service@thehydrojug.com if you need help with any of your products.
“I purchased a Hydrojug and it never got delivered. They sent me an email asking for a review about how I love my new product without ever receiving my order. Very disappointing.”
Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
“Placed my order on Jan 9th during the promotional sale and my card was charged - expected 10 -14 days until my items were recieved, it is now Feb 9th and I still have no items and the tracking number given by customer support shows invalid since Jan 27th.”
“Took more than a month to get my cup. The first one didn’t ship, and when I reached out to customer service they took almost a week to respond with getting one response per day.”
“Have not received tracking or item yet I’m being asked to review the product. It’s been almost 2 weeks and I have yet to even receive a confirmation email.”
Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
Hi! It looks like your order was sent back to us and our team issued the store credit for you to reorder. If you need any help email our team at service@thehydrojug.com", "email_client
“Had an absolutely awful customer service experience. I tried contacting the company through email, instagram, and phone. Took almost a week to get back. Phone wouldn’t go through. Once I did get through to someone they were extremely short, rude, and useless. Product is fine, nothing special. Would not recommend this brand and will not be buying again.”
“I am very upset my order has not been delivered. I have been trying to contact Hydrojug and have not received a response se back. I will never order from you all again. It was a birthday gift for my daughter. And she never received it.”
“Would not recommend if you're expecting your item in a timely manner. Could not get in contact with anyone regarding my order I have yet to receive my order yet (going on 11 days) and shipping was never updated. Very disappointing.”
Please email our team at service@thehydrojug.com and they can help you track down your order if it has not arrived, it looks like it has now arrive thought let us know if not.
“I would give it a Zero if I could. I NEVER received my hydrojug. I received a notification that I was delivered but I never got it. I have been fighting to get a refund because my package never showed up but no one is doing a single thing about it and refuses to refund me.”
“I have yet to recieve the Hydro Jug I ordered after a week of shipping and handling. I was told it was sent back to you and I sent an email to your support address and have still yet to hear back. If it was for me I wouldn't care but it was supposed to be part of a Valentines day gift which seems unlikely now after already waiting over a week before it was sent back to you guys. (Shipping and billing addresses are both correct.)”
