“Horrible. Took 3 weeks to ship when it says on website 3-5 business days. Was hard to get a hold of someone and when I did they didn’t answer my questions. Finally says shipped a week ago and no update on shipping in 5 days. No response from hydrojug. Very disappointed.”
“I am receiving an email about if I am enjoying my cup yet I STILL have not received it and I have already sent emails to customer service. I would have never ordered if it was going to take so long to even receive it.”
“Wouldn’t know how the product is as I haven’t received it after ordering 21 days ago! Reached out and they said it would be 5-10 days to ship and I was already at 12 days since I placed the order. No sorry nothing, not happy with the customer service or ship time. Won’t be ordering again, Stanley I can at least get within a good time frame or with helpful customer service.”
“i ordered my jug on the 14th abs still haven’t not received it… i got an email asking
me to review a product i still haven’t gotten so not much to review.”
“I was excited for my first Hydro Jug Tumbler. I was replacing my Stanley. The cup would have been everything I wanted but it came dented. I still haven’t heard back from customer support on the issue. Disappointed.”
“One star for now, I haven't even received my new Hydrojug and I ordered it Jan 10th. Very little updates, it's now been shipped and no delivery date has been set. I'm able to loosely track it and yesterday it made it to my state, now it says it's 2 states away. I'm not happy so far.”
“I ordered almost a month ago, shipped finally after 3 weeks, but still sitting at same location for almost a week now… and it still has not been delivered… I was very excited for this cup, but I still haven’t been able to get my hands on it. Customer service is of no help either. The whole experience is disappointing.”
“I will never buy another product. The customer service was horrific. Couldn't get a status on my order using email or text. And the shipping was a nightmare. I live 20 miles from Ogden and my order took over 3 weeks to arrive. And I've had my product for 3 days and it is already scratching and fading color.”
“Terrible experience placed order needing them for a trip and it said 3 days. Once order was placed said it could take up to 10 which was too late. I tried emailing and it said response within 4 days never heard back and I tried calling and no response there either. Them they just shipped them after two weeks.”
“This entire process has been beyond frustrating. I ordered a hydro jug for my daughters birthday on January 9. I still have not received my order. I have went to cancel my order, and you do not have the option to do so on your account. I reached out to customer service and they responded with “please allow 5-10 business days to ship because of our birthday sale”. My daughters birthday has passed and it’s now Jan 30th, an I still don’t have her hydrojug. Honestly, It would be hard for me to order from here again.”
