“This is my favorite cup ever! I bought one in almost every color and got my friends hooked too. I have other brands too and this one is literally the best. Love that it never leaks and the straw folds down! Also none of them came damaged unlike some of their competitors!!”
“I love Hydrojug! The mauve traveler is so pretty. I would love more colors. Both my husband and I have gotten some really great water bottles from this brand and they never disappoint. Definitely going to get more items in the future!”
“Good cup. Did spill when fell about a foot off the couch (straw was closed). Would’ve been far worse with a different cup though.
Fulfillment time took 12 days before it even shipped. Bought during a sale but still too long to wait IMO.”
“Ordered Travelor cup. I am picky about water. There is a funny aftertaste from the spout or metal used in this cup. I ordered a mystery item and they sent me a product that was not a compatible accessory to this traveler cup. So dumb. 🙃”
“Shipping took much longer, pre-ordered 1/4 (prior to sale), was supposed to ship by 1/15, didn’t shop until 1/19. When I contacted support, the delay was blamed on the sale.”
“I absolutely love Hydro Jugs containers. Stanley and all other brands can’t compete. I recently discovered this brand over the holidays and decided to take a chance. I ordered a pink and pre ordered a black Hydro jug. I needed the pink one sooner for it was a gift and canceled my pre order one because the time frame surpassed. I gifted the pink one and they loved it. Not even a week after the hydro jug refused to open and I emailed customer service. They stated they would replace the defective jug. It did take a while to receive the replacement (in black due to the pink being sold out) I would recommend the jug to friends. The experience was a little wild but the jug still deserves a higher star hence my rating of 4. I bought my original black one at a different retailer and I’ve love it since”
“You probably should not have sent me the email wanting me to review my new Hydro Jug as I have yet to receive it. The whole ordering process is a joke. I ordered an in stock 40 oz tumbler on January 9th. As of today, January 27 I have yet to receive my order. That to me is absolutely unacceptable. I could have ordered something from Temu and got it quicker. For the longest time it just sat as “unfulfilled “. When it finally did ship they must have sent it by Pony Express from the old west days as it shipped on January 19th and as I mentioned before as of January 27th have not received it. It shows that it made it to my state on January 25th but that’s as far as it has got. So this whole process to me is unacceptable. I just hope and pray that if I ever do get the tumbler that it is as good as people claim. I hate to do a rating on just my order/shipping process but it is part of the overall experience so I have to leave the 1 star rating. Thank goodness I didn’t order as a gift for someone’s birthday or something.”
“I could review it if it ever came in the mail! Reached back out to get a refund, and was told I still need to give it a 10 days from when I’ve received tracking update. It’s been 5 days with no update that it’s been any closer to arriving. Obviously should be here if I’ve received email to review it!!!! Will be disputing charge with my bank. It’s been 3 weeks since I ordered item. Entirely too long to receive item.”
“I live my cups they are very convenient and very safe I can throw it in my purse without worrying about it spilling in my purse .I'm always on the go.”
“I have not received the order I placed in November. So I would say pretty terrible. I contacted customer service they claimed the order would ship with both items together then after two months one item was cancelled.”
“Unfortunately, this hasn’t been the best experience. Ordered one bottle and a sleeve. It took about 2 weeks to send out my order. Now, according to the tracker, it has been sitting in Utah for the last 10 days, not moving. I get it’s busy because of the holidays, but it seems like an excessively long time for a simple order.”
