“My 40oz traveler handle broke within less than 3 months. They were kind to send me a replacement. Hopefully it was just a bad luck experience and not indicative of the quality.”
“Myself (and my three children against my wishes)use and have used this cup every day for months. My one and only complaint is the lid sticking so the point of destroying the outer appearance of the silicone grip trying to remove it. It’s not a big enough issue that I don’t use the cup or would choose another brand. It has effortlessly withstood drops and many knock-overs with no damage to the cup. Cupholder friendly, yet I’m not afraid to toss in the seat when I’m in a rush— truly leakproof. I have recently ordered another as well as the new sport cup. I started using HydroJug when the first plastic ones launched. I love their products and am happy to support.”
“I love all of my products I purchased. The 40oz tumbler by far has been my favorite. Having the ability to make it spill proof/leak proof is perfect when you have kids! & It for perfect in the cup holder in my truck. The only downside too my tumbler is sometimes the lid gets a tough suction and because of that the handle started breaking when I'd use it as leverage to twist the lid eventually leading to the handle breaking off completely.”
“I love my 40 oz Traveler, however the lid is starting to discolor. I don’t leave it in the sun, and I don’t put it in the dishwasher. Disappointing, but otherwise a great cup.”
“I love the design and colors of the hydrojug. I love that it doesn't spill. I love that it holds ice and the straw flips down.
It fits in my cup holders. I have even been able to get friends to try them out too. The only downfall I have experience is, they dent easier than other brands. My daughter knocked hers over at the park and it has a big dent.”
“I spent a while researching tumblers and thought HydroJug traveller looked good. I waited for the item to come back in stock in the colour I wanted and then placed my order. I am located in the UK and delivery took about 18 days. I am very happy with the traveller so far, the pink is cute and a much nicer shade than the main image on their site, and it keeps my water cold all day. After the Student Beans discount I used, I think the price was reasonable and good value.
However, there was an issue with my order and discrepancies with shipping costs to the UK, and it took customer services too long to resolve the issue and customer services are hard to get in touch with. I was given incorrect and contradictory information on two occasions before I was finally given an answer that makes sense along with a resolution. I don’t believe my issue was properly looked into until I had sought advice in the HydroJug Fam Facebook Group and the Head of Customer Experience reached out to me. It took them 7 days to provide me with said resolution. Live chat is apparently open 7-10am & 4-8pm MST but it’s not always open when it should be. They have no phone line and they seem to pick and choose when they want to respond to live chat and email queries. There are also issues with ordering certain items outwith the US, items show as in stock (e.g. the colour block travellers) but then when you enter a UK address or Canadian address the item changes to out of stock, if you then change the address to a US address the item changes to in stock and you can checkout. HydroJug seem to not understand that this happens so I am unsure whether it’s intentional or it’s an issue with their website that they are unaware of.
Overall, I do really like my tumbler and I’m happy I purchased, but I would be very hesitant to order again unless their customer service improved. It would also be great if they had a UK stockist and/or dedicated UK site. I think their pre-existing site also needs considerable work to make purchasing a smoother process. Given the issues with customer services and their website, the stats given are mainly for the product itself, and I was unsure between deducting 1 star or 2 stars for the issues detailed.”
“I love my hydrojug! Before I got my hydrojug, I was using my travel tumbler from hydroflask and noticed leaking. With my hydrojug I’m able to move around with it and keeps my water cold all day!”
“I love all my hydrojug products, my traveler cup especially, but you can't take apart the lid to properly clean it and mine is growing mold. I've tried hot soaks with baking soda and vinegar and the mold is still there. Only bad thing I've experienced.”
“The mugs are great. My only issue was the turn around time. I ordered, so I thought, far enough in advance to get my mugs before I left on a two week trip and they didn’t arrive until two days after I left. I ordered on Jan 15th and it didn’t show up until Feb 5th.”
“I've had this for about two weeks now
Using it primarily to drink water nothing else
It keeps my water icy cold. Let's be real, nobody should have to test and review how long the ice lasts in the cup with the same amount of water.
If I wanted to keep the cup full of water, you'll expect a cup full of ice. But if you're consuming water, refilling it up with more water throughout 8-10 hours in a day, expect your ice to melt. It's the reality and my water stays nice and cold.
I haven't dropped it yet to experience any dings or broke mouth piece. I just wish it included an extra straw.
I do let the cap air dry overnight to avoid mold building up in the tiny corners underneath the straw that has a rubber / silicone part between the plastic cap and the straw. It's not easy to take apart to clean otherwise I would've given this an easy 5 star rating. given I have a teal I wouldn't recommend boiling the lid either as you may stain the silicone.
The best part, it doesn't leak and it's double threaded for ambidextrous people like myself.
Pros:
Flip straw - I don't have to worry about straw exposure
Ambidextrous flip straw
Leak proof
Cute color
Keeps beverage cold over 24 hours
Con:
Hard to clean the corner that some people have addressed mold build up on tiktok / Facebook (thankfully no mold experience yet just let it air dry over night)
Should include a boot to avoid dings
Doesn't come with extra straw like most competitive bottles do
I'm curious if there's lifetime warranty on these things, as some big companies offer any case of any defects
Now I've seen and read people have bad experience not receiving theirs on time. The email disclosed on when items shipped based on inventory and if it's a preorder / sale item
Their customer service does take at least 48 hours. So sending more than one inquiry will put you at the bottom of the waiting list.”
“I love the size of the cup and that it’s toddler spill proof!! It’s my absolute favorite. My husband stole it from on day one and I immediately ordered a second one for us to have. My only issue is that on my black leopard cup, the lid is extremely difficult to twist off even if I don’t tighten it too much. My husband had to twist it so hard to get it off that some of the rubber on top of the lid peeled off!”
“I recently bought a traveler tumbler. About 2 weeks after my cup took a fall off the counter and my straw mouthpiece broke in half, making the cup unusable. I sent a picture to hydrojug and they were really good about setting me up with a new lid. Only complaint is them making a very durable cup with a mouth piece that is so easily broken. A friend of mine had a similar experience of their mouth piece breaking, making her cup unusable as well.”
“I LOVE that the straw hides away since I am working as a nurse I feel it is more sanitary! I LOVE that it is leak proof because I am accident prone. The only down side is the ice doesn't stay in it as long as the Stanley cups. But really everything else makes that worth it!”
