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Hyperli Reviews

2.4 Rating 209 Reviews
F
Happiness Grade
F

Refund - Difficult

18.42%
Industry Average
Hi, the product was beautiful but unfortunately was not what I expected it to be. I then had to return the product for a refund. The refund request was logged on the 19th of October 2023 and the product was collected on the same day. However it is now the 9th of November 2023 and I have not received any positive feedback regarding the refund or progress.
posted 1 year ago - Anonymous
Placed an order on Hyperli 21 April 2023. Till today, 12 June i have only received half of mentioned order. I have emailed and called. Receive automated reply that someone will be in contact shortly. Nobody ever contacts. When trying to request a refund the site is conveniently not available. Pathetic service. Will never again use this site and advise everyone i know to not order from here.
posted 1 year ago - Anonymous
I Requested for a refund on a spa treatment purchased and I still haven't received any feedback or response
posted 1 year ago - Anonymous
Now I can't get through to anyone from Hyperli they have no contact details and my account says it does not exist after I requested a refund.
posted 1 year ago - Simphiwe Mkhatshwa
I cancelled my order on the 22nd of May 2023, got no repond from Hyperli. After I submitted a review on this platform and facebook, I was contacted by Khanya who requested my banking details for the refund. It's been 7 seven day and still no refund. Emailed her 2 times already to ask what's going in but no reply. Can I please get my refund now.
posted 1 year ago - Heather
Hi Hyperli ORDER #480006 I’ve tried more than 3 times to request a refund I believe it goes through and gives me the a pop up that says : Refund request submitted.
posted 1 year ago - Caroline
Good day I bought an Apple iPhone of R3200 on Sunday 21st of May 2023. Later saw it was a pre-owned phone,so i cancelled the order. No reply on my emails or chats,phone number not even ringing. Please refund me this is not small change it's R3200.
posted 1 year ago - Heather
I have requested a refund for both vouchers and "Khanya's" response was that it would take 7 working days but I still haven't received anything.
posted 1 year ago - Moesfeka Wessels
I bought vibrating egg, after waiting for for long time, its finally arrived but its not working, ols I need a refund
posted 1 year ago - Lalisq Moons
I couldnt access my account, received an email i had to register again and lost the R1499 credit of a refund that was in the wallet tab. Been struggling for just over 2 weeks to make a purchase. Sent follow up emails but to no avail. :(
posted 1 year ago - Lee-Anne Holby