Hyperli Reviews

Name: Hyperli
Rating: 2.42

2.4 Rating 207 Reviews

34 %

of reviewers recommend Hyperli

2.4

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Hyperli 1 star review on 12th September 2024

Themba

Hyperli 1 star review on 1st August 2024

C Smith

Hyperli 1 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

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“Haven't received any communication about my order, it has been a a week now. I am really disappointed in your service, what is worse is that I always recommend you to my loved ones. Please do right and shut down your business if you cannot handle it. Your service sucks, I had even bought items I wanted to cook in my airfryer.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us and let us know how can we make this up to you. We are available on Facebook Messenger, at support@hyperli.com, or on our website live chat. Regards, Hyperli

Posted 1 year ago

“Great deals.”

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Posted 1 year ago

Thank you so much for the 5* review, we love to see positive feedback!

Posted 1 year ago

“U service suck i ordered March still waiting on my items contact details dont exist u custom support just as bad now i cant get hold of anyone Emails send still of no help .I paid for items not received scammers”

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Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or our website live chat for assistance. Regards, Hyperli

Posted 1 year ago

“This company is a scam order 6weeks ago now their app is saying it is still updating I cnt log in wen I enter my login details it says email not found”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the inconvenience caused. Please do not hesitate to contact us on Facebook Messenger, at support@hyperli.com, or our website live chat for assistance. Regards, Hyperli

Posted 1 year ago

“We have order a watch. The money was taken. As all previous complaints state sservice does not happen! Telephone does not even ring. Many problems trying to get hold of this company! We really believe this site is a scam . Anyone who reads this review please do not order anything from them.”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you please send us your order number on the live chat on the website or our Facebook page? This will allow us to investigate the issue and resolve it urgently. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it.

Posted 1 year ago

“I placed an order 3weeks back i have tried to call and find out about my order the number is not going through i left a message online someone was suppose to call me within the next 24hrs its been a week now still waiting. Its the worst customer service as we have paid for products now we have to wait without any explanation what so ever. Its really frustrating as we have paid our money and now we have to chase you guys to deliver, It feels like a scum.Now i cant log into the website to check how far is my order.”

Helpful Report

Posted 1 year ago

Hi Thandolwenkosi, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us your order number and any additional information you have about your order? This will allow us to investigate the issue and resolve it urgently. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Regards, Hyperli

Posted 1 year ago

“Service is very bad. I bought an item a month ago and still even now I am waiting for the item. Their phone is always busy and they do not reply to my emails. I want my refund, I'll buy the item somewhere else where I'll get a good service and good communication”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear about the negative experience you've had with purchasing products. We completely understand your frustration and apologise for any inconvenience caused by the delay in receiving your order. To assist you further, could you send us your order number and any additional information you have about your order? This will allow us to investigate the issue and resolve it urgently. We are always available on Facebook Messenger (on our page) & support@hyperli.com email address. We take customer service very seriously and we would like to make things right. Thank you for bringing this to our attention and giving us the opportunity to address it. Hyperli

Posted 1 year ago

“It's been over a month now since I've been waiting for my order. The client service is bad. I want my money back. I've enquired numerous times via email. They are even failing to provide with the supplier details so I can enquire from them.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the long waiting time. Please send us your order number and we will help you with this ASAP. You can always reach us on Facebook Messenger (direct message) or support@hyperli.com. Best regards, Hyperli

Posted 1 year ago

“Worst customer experience I have ever encountered. I ordered something nearly a month ago and still have not received. Not to mention I contacted via phone numerous times and email. NO RESPONSE. I would like a refund as I would rather take my business to a reliable company.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for the long waiting time. Please send us your order number and we will help you with this ASAP. You can always reach us on Facebook Messenger (direct message) or support@hyperli.com. Best regards, Hyperli

Posted 1 year ago

“I've been trying to get a refund for weeks now. There is no communication whats-so- ever. Your customer service shows that you do not care about your customers. Your contact number is only there to FOOL us, I've been trying to call for days...even now I've been holding for 10minutes no answer, just listening to music. I am so disappointed with the service its not even funny. Can I get my refund (back into my bank account please) I do not wish to be doing business with you in future. Would not recommend anyone to use hyperli, worst service ever!!!”

Helpful Report

Posted 1 year ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for your frustrating experience. To assist you further, could you send us a message with your order number and any additional information you have about your order? This will allow us to investigate the issue and resolve it urgently. Regards, Hyperli

Posted 1 year ago

“I ordered on hyperli and I’ve had no communication my order has been on processing. I ordered on Superbalist the same day I ordered on hyperli and I’ve received my package on Superbalist whilst there’s no communication from hyper. I WANT MY ORDER OR GIVE BACK MY MONEY.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review your experience with Hyperli, Sthembile. We apologize for the lack of communication you have encountered and for any frustration or worry this may have caused. Could you please provide us with your order number so we can send you an update on your order? Please do not hesitate to contact us at support@hyperli.com or on our Facebook page. Have a great day, Hyperli

Posted 1 year ago

“No feedback on mails....awaiting delivery on my order.....phone in CPT no one pick up...when can I get my order???”

Helpful Report

Posted 1 year ago

Hi Wilma, We're terribly sorry for the inconvenience caused. We're looking into this and will get back to you with feedback, ASAP. Regards, Hyperli.

Posted 1 year ago

“Worst experience with Hyperli. They don't reply to your emails, calls, and texts.They said my Cash Refund has been processed and Approved. I've been waiting for my refund for too long now🤦. I will never order from this company 🚮”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a review and let us know about your experience. We're very sorry to hear you've had a negative experience with Hyperli and our customer service, specifically in regards to not receiving a response to your emails, calls, and texts. We understand how frustrating this must have been, and we want to apologize deeply for the inconvenience it must have caused. We understand that our customers' needs and expectations come first, and we are here to do our best to make sure they are met. Therefore, we would love to learn more about what happened and how we can make things better for you. Would you be willing to share your story and experience with us? We'd be more than happy to help in any way we can.

Posted 1 year ago

“Hi I have ordered tops on the 15th February and I'm still waiting for my order. I've also paid for the delivery so I'm not going to pick it up. Emailed 3 times and no reply I have message the courier company now 'cause it says on the order being processed since last month already. It's now over a month no package yet! Never going to order goods by them again. Ordering vouchers is fine 'cause I go and do those massages, facials and mani/pedi”

Helpful Report

Posted 1 year ago

Thank you for letting us know about your experience with Hyperli. We apologize for what happened and understand how frustrating this is. We take great pride in delivering our customers a positive experience and regret that we were not able to do so in your case. We will investigate your order and look for ways to improve our services. Do you mind sharing more about your shopping experience? Were your products delivered, or if not please let us know and we will be happy to assist. Also, we are glad to hear that ordering vouchers work out well for you. We would love to know what we can do to make your experience with us more satisfactory. Thank you for taking the time to reach out and let us know. We value your feedback to help us continually improve.

Posted 1 year ago

“I ordered 4 items from Hyperli. Only two of the items were delivered. I have tried getting hold of the Hyperli support team but there is only an email address... 3 emails and two weeks later no one has bothered to get back to me to let me know what's happening. Will never order any products from them again.”

Helpful Report

Posted 1 year ago

Thanks so much for your honest feedback, Tanya! We're really sorry to hear that you only received two of the four items you ordered and you haven't been able to get any response even after sending emails. We apologize for any trouble this has caused you. What can we do to make things right and give you a better experience in the future? Please let us know if your issue was resolved, and if not we are here to assist!

Posted 1 year ago

“I've ordered from and used Hyperli multiple times. They always find a way to get the best deals, products and experiences. It's seriously amazing!”

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Posted 1 year ago

Thank you so much for your 5 star rating! We are so glad that you have had such positive experiences with Hyperli. Your kind words mean the world to us! It's wonderful to hear that we have been able to provide you with the best deals, products and experiences.

Posted 1 year ago

“4 weeks waiting for my order”

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Posted 1 year ago

Thank you so much for your feedback, Luigi. We apologize for the inconvenience of having to wait 4 weeks for your order. We are sorry that didn’t have the best experience with us and we are committed to improving our services. What changes could we make in order to make things better for you in the future? Could you please let us know if you received all your products? Hyperli

Posted 1 year ago

“I purchased an invertor around the 13 Jan...i have logged 2 tickets to return it. I am emailed intermittently by Moira who continuously asks for a reason for my return.i have responded to her emails and placed the reason on the tickets logged...can someone just call me and arrange collection.”

Helpful Report

Posted 1 year ago

Thank you Yvette for taking the time to let us know about your experience. We are sorry to hear that you had a long wait when you tried to return your inverter. Could you please let us know if your issue was resolved? If not, we are here to assist. Hyperli

Posted 1 year ago

“Worse decision ever to purchase at hyperli, poor communication sent endless emails with no response, received items that is not in goods condition later I was told to park it the courier will come fetch it and promised to refund me, it’s now 2 weeks and nothing is happening, this company needs to close down other than scamming ppl like this, I’m so furious, hyperli please refund people’s money.”

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Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. Please let us know if your issue was resolved and do not hesitate to contact us if there is anything else you need help with. Regards, Hyperli

Posted 1 year ago

“Worse company to deal with - I cannot even say deal with because no one ever gets back to you or you are not treated like a customer - DO NOT ORDER FROM HYPERLI, they will just scam you”

Helpful Report

Posted 2 years ago

Thank you so much for leaving your feedback about your experience. We are incredibly sorry for this. We take customer satisfaction very seriously, and we would like to apologize for not delivering on your expectations. Please do not hesitate to contact us and let us know how we can make this up to you. Regards, Hyperli

Posted 1 year ago

Hyperli is rated 2.4 based on 207 reviews