“There is no resolution, after spending thousands of dollars at Hyperwolf, for the horrible product I received. I’ve never complained once until now and they offer no solution or resolution.”
High Colette,⚡ We're really sorry to hear that the product didn’t hit the mark. To get this sorted as quickly as possible, could you send us a pic of the item along with the batch number to support@hyperwolf.com? Your patience means a lot, and we’re here to make things right! 🙏🏼
In the future, if you ever have any feedback or issues with a product, please reach out to us directly — we’ve got your back! 🐺🌱
Thank you so much for your review! We really appreciate your feedback. The good news is that our fresh supply will be arriving soon, so be sure to check back! In the meantime, we have other great options available on our scheduled menu, and we encourage you to take a look. If you have any questions or need assistance, please don’t hesitate to reach out to us at support@hyperwolf.com. We’re here to help!
“You guys have lost a long time customer. After no update on when you guys will have product, for weeks now, I’ve switched over to Stiizy! Way better prices, better bud and I don’t have to wait 2 hours or more to receive my delivery! I only waited about 30 minutes yesterday. Delivery drivers are way nicer as well! Do better!!”
Thanks for sharing your thoughts with us. We’re really sorry to hear about your experience and totally understand your frustration. We know waiting around isn’t fun, and we’re working hard to step up our game.
We appreciate you being a loyal customer, and we’d love the chance to make things right. If you’re open to it, hit us up at support@hyperwolf.com. We’re here to help and would love to chat about how we can do better for you.
We totally get your frustration about the stock situation! 🐺 We're working hard to restock and bring back those favorites. If you have any specific products in mind, let us know! Feel free to reach out at support@Hyperwolf.com. ⚡️
We’re sorry to hear you’ve had trouble reaching us! We want to make sure you get the assistance you need. You can easily contact us via live chat on Hyperwolf.com, email us at Support@Hyperwolf.com, or give us a call at 323-673-5888.
We’re here to help and look forward to hearing from you!
Thanks! 🌿✨
“Ordered Blem to treat myself but got flower that was dry to the touch and was packaged almost 6 months ago. Quick question would you purchase flower that was 6 months as company second question is why would sell that to a customer”
High there,
We’re really sorry to hear about the dry flower and the packaging date. 🌟🐺 We totally get that freshness is key. While our flower is good for 6 to 12 months and can last up to 18 months with proper storage, we definitely want to make sure you’re getting top-notch goodies.
If you’re not vibing with what you received or have any more questions, just drop us a line at support@hyperwolf.com. We’re here to help and want to sort this out for you!
Thanks for bringing this to our attention, and we appreciate your patience!
Hi there!
It looks like our driver made two attempts to deliver but didn’t catch you. No problem! Just place a new order on our website, and we’ll get it to you ASAP. We’re excited to help you find your perfect high! 🚀
“I rate hyperwolf a solid 5 for fast delivery’s but I will give a 1 star due to the website's credit payment it’s really inconsistent always down when I don’t have cash and that’s an inconvenience. I been a loyal customer since it started and that credit card system has been an issue. Every time the credit card system is not working i have to look elsewhere and that’s a loss for hyperwolf.”
Hey there,
Unfortunately we're having some issues with our credit card system right now. We're on it and working with our provider to get things back to normal ASAP. We should have it up and running very soon. Thanks a bunch for your patience and understanding! 🐺
High there! We're really sorry for any confusion with your order. We're all about keeping things chill and crystal clear.
You can tell which version of our site you're on by checking your URL. 🔗
Hyperwolf.com is our spot for SoCal local delivery—think same and next-day vibes.
If you're ever stuck and need to swing back to our SoCal stash, scroll down and hit up 'SoCal Cannabis Local Delivery' at the bottom of the page. Please note that refunds can take up to 5 business days to process, but feel free to reach out directly at support@hyperwolf.com for updates. Thanks for rolling with us!
“Very disappointed with customer service. Open all your products right way. There is a 24 hour refund policy, without any recompense for long term customers or situational flexibility.”
High there! So sorry for the hassle. We've credited your account for the defective gummies. If you need anything else, just reach out to us on live chat!
“I received a GG4 sugar by West Coast Trading and it was so contaminated with leftover solvent that it's unsafe for me to consume. Extremely disappointed as this is now the 2nd time I've received a product that probably shouldn't be sold due to the fact that there is enough solvent to cause extreme throat and nose irritation regardless of dab temperature. Last time I brought this to the attention of my local Hyperwolf delivery, I was told "sorry, you opened it, there's nothing we can do" until I wrote one of these reviews, so I hope someone contacts me, otherwise I will pursue alternative action.”
High Steven, we’re deeply sorry to hear about your experience with the GG4 sugar. 😔 This isn’t the quality we strive for, and we understand your concerns about safety and product integrity. We’re reviewing our quality control processes to address the solvent issue.
Please reach out to us directly at support@hyperwolf.com so we can make this right and ensure you’re taken care of. Your feedback is crucial for us to improve, and we appreciate you bringing this to our attention. 🌟
