Hypnia Reviews

Name: Hypnia
Address: Unit 19 Slader Business Park Witney Road Poole BH17 0GP, Poole
Rating: 4.52

4.5 Rating 395 Reviews

88 %

of reviewers recommend Hypnia

4.5

Based on 395 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 6800 789

Email:

sales@hypnia.com

Location:

Unit 19 Slader Business Park Witney Road Poole BH17 0GP
Poole
BH17 0GP

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Andy Prior

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having not received my mattress and unable to track it I got in touch to be told it was lost and they would make a new one and email me . A few days later not having heard anything I contacted Hypnia again to be told they couldn't fulfill my order . I asked for a refund because as a pensioner I could I'll afford to lose £479 . I was told they would email when it was sorted . Again no email or money . Now you are not even answering calls . Distraught and disappointed .”

Helpful Report

Posted 4 years ago

“Haven't received my mattress . It was apparently lost . Couldn't fulfill my order asked for a refund because as a pensioner I can't afford to lose over £400 . Now no one is answering phone calls or email”

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Posted 4 years ago

“Horrible”

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Posted 4 years ago

“The delivery took over a month and the company ignored my emails. Only when I got trading standards involved would they reply to me. Then they sent the mattress. I asked for a refund and this was refused. The mattress is for my daughter, not for me, she has said it isn’t the best (not the worst either) but I wouldn’t recommend or buy another. My advice would be buy a tempur as you get what you pay for!!”

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Posted 4 years ago

“I got ripped off, i paid for a latex mattress for very specific reasons and was sent a mattress that did not contain any latex. Was only offered a refund if I paid £55 for a courier to pick the mattress up. I was told they would not give me a full refund. Then they deleted the ebay listing so I couldn't give them negative feedback or place a refund request. Disgusting company”

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Posted 5 years ago

“Very disappointed, had a previous hypnia mattress for years and very pleased hence why we ordered another one, not the same quality at all , badly sagging on one side. just being honest, quality just not there.”

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Posted 5 years ago

Hello Julie, Thank you for being kind enough to leave us an honest review. We are disappointed to only now be hearing that this is not working for you as well as it should be. I am sure that we can help you with this and will be in touch with more detail shortly. Kind regards, Hypnia Support

Posted 5 years ago

“Disappointed. I purchased a couple of mattresses in the past. But this was not the same comfort or quality. A bitter disappointed. Returns process is complex and long so now stuck with it. Not happy at all.”

Helpful Report

Posted 5 years ago

Hello, Thank you for being kind enough to leave us an honest review. We are sorry to only now be hearing that this is not working for you as well as it should be. I am sure that we can help you with this and will be in touch with you soon to find out more. Kind regards, Hypnia Support

Posted 5 years ago

Hypnia is rated 4.5 based on 395 reviews