iapetus Reviews

Name: iapetus
Address: 34 Belle Vue Terrace, Great Malvern
Rating: 4.94

4.9 Rating 2,727 Reviews

99 %

of reviewers recommend iapetus

Company Reviews

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Metrics

4.9

Based on 2,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

441684566929

Email:

hello@iapetus.co.uk

Location:

34 Belle Vue Terrace
Great Malvern
WR14 4PZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of jewlery and gifts, and very helpfull and pleasant staff helping you....”

Helpful Report

Posted 2 years ago

Thank you for the lovely review of our products and service! Best wishes, Victoria

Posted 2 years ago

“Speedy service and a great choice of products which makes gift buying so much easier ~ thank you”

Helpful Report

Posted 2 years ago

Thank you so much for the fab review, Sally! We hope that the lucky recipients of those lovely gifts enjoy them. Best wishes, Victoria

Posted 2 years ago

“Beautifully packaged item, with a little hand-written note attached. Communication prior to delivery was excellent. First time customer - I would certainly purchase again and recommend the company. Thank you. :-)”

Helpful Report

Posted 2 years ago

Thank you so much for this fantastic review! We appreciate the feedback and are happy to know you're so pleased with our products and service. We look forward to seeing you shopping with us again in the future. Best wishes, Victoria

Posted 2 years ago

“Anything I've ever bought from iapetus has been fantastic.”

Helpful Report

Posted 2 years ago

Thank you for this amazing review, Patricia, and for the continued support of our small business! Best wishes, Victoria

Posted 2 years ago

“Very pleased with my purchase from Iapetus. It arrived promptly and was well packed. Delivery updates were accurate and very useful. An excellent website.”

Helpful Report

Posted 2 years ago

Thank you for this wonderful review of our small business! We're glad to know your order arrived safely and our website was helpful. Best wishes, Victoria

Posted 2 years ago

“An easy site to navigate. plenty of choices, good prices, and very fast delivery, A beautiful box so well made I love it.”

Helpful Report

Posted 2 years ago

Thank you so much for the brilliant review, Joan! We're delighted to know you're happy with your wonderful purchase and our service. We hope to see you again soon. Best wishes, Victoria

Posted 2 years ago

“Lovely shop - wonderful selection of handcrafted treasures, and excellent customer service.”

Helpful Report

Posted 2 years ago

Thank you for this fab review of our products and service! Best wishes, Victoria

Posted 2 years ago

“The gifts arrived very quickly and were exactly what I wanted. Looking forward to my next purchase.”

Helpful Report

Posted 2 years ago

Thank you so much for the lovely review, Christine! I hope that the lucky recipients of those gorgeous goodies are happy with them. We can't wait to see you shopping with us again. Best wishes, Victoria

Posted 2 years ago

“Regret to say that I have not yet received my order very disappointed. When I first tracked it was in Birmingham MC Now tracking says it is in Northern Ireland MC . How does this happen and is there anything you can do. Regards Karen crosby”

Helpful Report

Posted 2 years ago

Thank you for your review, Karen. We're sorry to hear that your order was delayed due to some odd confusion by Royal Mail. Unfortunately, once an order leaves us we have no control over its journey and as a small business, we are unable to keep an eye on the delivery status of all our orders to make sure they arrive. We rely on customers letting us know if there are any issues so we can help as best we can. The best way to get hold of us if there are any issues like this in the future is through email or giving us a call. We've just taken a look at the order's tracking details for you and we can see that it has finally been delivered after its unusual journey - hopefully, the order was worth the wait! If you have any further questions, please don't hesitate to contact us. Best wishes, Victoria

Posted 2 years ago

“Lovely photo frame, only issue the edge of glass was chipped had to be very careful”

Helpful Report

Posted 2 years ago

Thank you for your review, Mat. We're sorry to hear about the chipped glass in your photo frame but, from taking a look at the image in your review, this lovely frame isn't actually one we have ever stocked. Did you perhaps attach the wrong image? If so, if you do have a frame from us that's unfortunately chipped, please send us an image of the damage and we can see if we can be of any help. Best wishes, Victoria

Posted 2 years ago

“I have been buying gifts and jewelry from Iapetus since 2014. They always have the most beautiful products and the BEST customer service. My most recent purchase is a pendulum clock by Jim Stringer. It's divine and I'm keeping it for myself! XD”

Helpful Report

Posted 2 years ago

Thank you so much for the fantastic review! We're thrilled to hear how much you loved the beautiful clock, it looks brilliant in its new home. I hope that you (and the cats) enjoy it! Best wishes, Victoria

Posted 2 years ago

“My sister Janina Loved her birthday gift”

Helpful Report

Posted 2 years ago

Thank you so much for the fab review! We're so glad to hear that your sister was so happy with the lovely gift you picked out for her. Best wishes, Victoria

Posted 2 years ago

“Lovely clock. Packaged well and arrived quickly.”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review, Lynne! We're delighted to see that the clock arrived safe and sound in its new home. Best wishes, Victoria

Posted 2 years ago

“I Ordered a sleeping hare necklace by Alex Monroe, the box was missing as it had been gift wrapped. I spoke to the lovely person on the phone and without hesitation they sent the box next day. couldn't fault them, great price, great service.”

Helpful Report

Posted 2 years ago

Thank you so much for the lovely review! We're delighted to hear how pleased you are with our service and products. I hope that the lucky recipient is happy with that gorgeous necklace and we hope to see you shopping with us again in the future. Best wishes, Victoria

Posted 2 years ago

“Very quick delivery, well packaged and loved all the items purchased. Also loved the little note in the parcel to say thank you for the order and enjoy the gifts! Just a simple thing makes it so much more personal!”

Helpful Report

Posted 2 years ago

Thank you so much for this wonderful review, Sue! We're glad that you loved all the fabulous goodies you picked out and the little note we popped in the parcel to show our appreciation for your support. We hope to see you shopping with us again! Best wishes, Victoria

Posted 2 years ago

“Very dissapointed with size of earings they looked bigger in photos .The size of these does warrant the cost . Sadly having purchased some things of etsy recently I was already wary of how product may be photographed . I carefully examined photo but again I was decieved . I am going to be alot more reticent to buy of etsy again .”

Helpful Report

Posted 2 years ago

Thank you for your review. We're sorry to hear you're not happy with the earrings you purchased. We do our best to make our photos as clear as possible, as well as write the sizes in the description so that our customers can get a full idea of what it is they are getting. We do have a 14-day returns policy, where you can send back the order with a free returns label and we can give a full refund. Best wishes, Victoria

Posted 2 years ago

“As always, superb cards, fast delivery and a lovely personalised note in the package. An absolute joy to shop. Thank you Team for always being fantastic.”

Helpful Report

Posted 2 years ago

“Very quick dispatch and lovely item, thank you!”

Helpful Report

Posted 2 years ago

Thank you for the fab review of our service and product, Kay! Best wishes, Victoria

Posted 2 years ago

“Excellent service ,beautiful gifts for my grand daughters .Thank you”

Helpful Report

Posted 2 years ago

Thank you so much for the lovely review! We hope that your granddaughters enjoy those amazing gifts. Best wishes, Victoria

Posted 2 years ago

“Lovely, good quality earings. My partner loved them”

Helpful Report

Posted 2 years ago

Thank you so much for the wonderful review, Lorenzo! We're glad that your partner loves the gorgeous earrings you picked out. Best wishes, Victoria

Posted 2 years ago

iapetus is rated 4.9 based on 2,727 reviews