iapetus Reviews

Name: iapetus
Address: 34 Belle Vue Terrace, Great Malvern
Rating: 4.94

4.9 Rating 2,727 Reviews

99 %

of reviewers recommend iapetus

Company Reviews

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Metrics

4.9

Based on 2,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

441684566929

Email:

hello@iapetus.co.uk

Location:

34 Belle Vue Terrace
Great Malvern
WR14 4PZ

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iapetus 5 star review on 17th December 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service and nice products. I'm very pleased with the coasters I ordered recently, but not so sure about the earrings. In places, the amethysts (in the earrings) look as though they've knocked into each other during transit and now have rough, almost white edges. Not sure at the moment whether to keep them or not (as they're for me it's not so much of an issue, but would be if they were a gift).”

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Posted 6 years ago

Hello Alison, Really pleased to hear you love your new coasters. I'm sorry you're not 100% happy with the earrings though. If you are not sure, please don't hesitate to post them back to us. We can either have a new pair made for you or of course refund you plus the postage to get them back to us. If you have any queries just give us a bell on 01905 28734. All the very best, Chris, iapetus

Posted 6 years ago

“Pleased with service”

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Posted 6 years ago

“Item arrived quickly and had a hand written note of thanks.”

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Posted 6 years ago

“I tried twice to pay for my purchase online and was unable so I phoned. Sean was so helpful , customer service was great over and above ‘ very good’ . I will definitely shop with you again. Happy customer”

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Posted 6 years ago

“Web site good, products as ordered, well packaged in reused packaging - a big plus. Well done and thank you. Sue”

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Posted 6 years ago

“Hi Iapetus is usually a quality experience, however, not so this time. This short review is based on this experience. I needed to order a specific item, so, I emailed Iapetus a long time in advance to get the particular gift ordered. unfortunately for some reason, Iapetus never replied to my enquiry (made more than one). This ultimately forced me to order an item that was not my first, choice. It arrived fine as ever, but I am not quite happy with this gift (ring) for my wife. As a regular Iapetus customer, I had grown use to just about the best online service around. Not this time Andy Cole”

Helpful Report

Posted 6 years ago

Hello Andy, Sorry to hear your experience this time was not as you've come to expect from us. We always reply to our customer's enquiries and try to do so the same day if possible. I've looked through our email accounts and we don't have a record of any recent communication from yourself. Obviously we're concerned we haven't received your enquiry, I've sent you an email from our usual correspondence email address - hello@iapetus.co.uk If you don't receive it please call us on 01905 28734 as there may be an issue there. Regarding the ring, as it was an in stock item purchased online you are of course welcome to return it for a full refund or to exchange it for something else if it is not quite right. We always aim to ensure our customers are happy so sorry you've had a disappointing experience this time. Hope to hear from you soon. Kind regards, Giovanna

Posted 6 years ago

“Prompt delivery of a gorgeous product! I'll definitely shop with iapetus again.”

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Posted 6 years ago

“Bought earrings as a birthday gift for my friend. They were so lovely I nearly kept them!! Quick and excellent service. Will not hesitate to use again”

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Posted 6 years ago

“Purchased some lovely items recently, and was greeted with a friendly hello when I went to collect them. Lovely personal service as always.”

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Posted 6 years ago

“My house smells beautiful , with all the lovley candles and room-sprays I got from Iapetus 😃”

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Posted 6 years ago

“My Mum was very pleased with her birthday present and it arrived very quickly. Many Thanks”

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Posted 6 years ago

“The personal hand written note from Rachel that accompanied the product was thoughtful and well received”

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Posted 6 years ago

“Beautiful products delivered really quickly, with very human customer service. Every time.”

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Posted 6 years ago

“Lovely products and fast delivery.”

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Posted 6 years ago

“The necklace arrived within two days of ordering and was very well packed. My daughter was very pleased with it.”

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Posted 6 years ago

“Friendly and responsive customer service. Thought about my order and offered options.”

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Posted 6 years ago

“Fab customer service, beautifully packaged”

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Posted 6 years ago

“You went the extra mile to ensure I got my order sorted and was able to collect it later. Thanks!”

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Posted 6 years ago

“Great quality quirky products, promptly delivered, with excellent customer service. My default first stop for gifts and cards...”

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Posted 6 years ago

“Buying something from Iapetus is always like getting a present. Not only is their stuff gorgeous, but it always comes beautifully wrapped and with a nice note inside.”

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Posted 6 years ago

iapetus is rated 4.9 based on 2,727 reviews