“The package I ordered got misplaced by the delivery company and was no where to be found. The team helped very good in locating the package and think about other possible solutions when the package was as not to be found.
The shorty from Prolimit fits like a glove.”
Hi Michiel,
We read your review about our webshop and we regret your experience.
Something must have gone wrong, because we did reply to you on the chat on July 19, which was marked as 'seen', and when you contacted me again on July 24, I replied via e-mail the day after. Maybe this ended up in your spam folder? Finally I also e-mailed you again directly on July 26, but also did not receive a reply so far.
It's unfortunate but we will take it into account to try to make our communications better.
Please don't hesitate to contact us again if you still have any questions.
Greetings,
Quinten from Icarus
“Fantastic service! Foil screws were lost by the delivery service. Icarus handed over new screws for free which enabled me to leave on foil holiday on time! Thumbs up for the icarus crew who were extremely helpful.”
