“As soon as I saw this table and chairs on the website I fell in love immediately.
Of course, it was a kind of adventure to decide to purchase furniture without visiting the shop, I can say it was a good choice finally.
The Magnus Table and the matching chairs are exactly what I wanted.
If I have a chance, hope to purchase more furniture from Icon By Design.”
“EVERYTHING about my online shopping experience was exemplary. It goes without saying that the product designs and quality are without peer, but this was backed up by very efficient and personal customer support. I am in Queensland, so have not had the opportunity to step through your actual physical doors, however, the online experience was very personalized and your customer support fantastic!”
“I was a little nervous about buying a couch sight unseen, but I'm happy to report that the Olivia three-seater is everything I hoped for and more. I love the exposed wood frame and the very cool way the pillows are held on by dowels. I was also very pleasantly surprised by the fabric, which has some flecks/variation in the overall "sand" colour that gives it a really natural and luxe look. I've also found it to be very comfortable. It feels like a comfortable, supportive chair.
My only complaint is that the shipping company temporarily misplaced my couch, which resulted in a delay to receive the item, even though it was in stock when I ordered it. But that was entirely the fault of the shipping company and Icon by Design really went above and beyond to help me get the problem sorted out. The customer service on their side was superb and I would absolutely order from them again.”
“The products are beautiful. The showroom staff were delightful. The service was excellent. The delivery was prompt and timely. The communication between the delivery team, Icon and myself was clear and concise. 10/10!!!!”
“Fits perfectly and such good quality. This table is no joke, it is a solid piece of furniture. The quality of the wood and craftsmanship is unparalleled. I'm so happy we found it for our dining room!”
“Sometimes you look at things to buy online and then they don't measure up when you get them. In the case of IconByDesign, the furniture we ordered was as beautiful in reality as it was online. The Magnus extension table and Svend sideboard are so well crafted, finished, and solid--we're thrilled! And their customer service is super! Adam was extremely responsive. Glad I clicked on that random ad for a furniture company I'd never heard of!”
“I looked for a dining table for 4 months and even bought one that I didn’t like but better than eating food on the floor. Fortunately, it wasn’t delivered and I had to seek another one, so I pulled the trigger and bought the Olivia solid American oak table on Icon by Design. After 2 months when it was delivered my wife and I was surprised because that’s what we were looking for!!! it is really beautiful and well made, we love it so much. Thank you Icon by Design!!!”
“Our Magnus table and six Stefan chairs arrived in perfect condition and look great. The delivery was on time, friendly and competent. The build and finish are top notch. This isn't particularly complicated furniture, but the joints are tight and smooth. The table top has steel rails underneath to keep it flat over the years. It's all well thought out and executed.
We were worried about ordering chairs online, thinking about all the uncomfortable dining chairs we've sat in. The chairs exceed expectations - they are comfortable, solid, and have a nice balance, not too heavy or too light. The fabric back cradles you nicely and the seat has a nice amount of cushion.
Adam suggested a zoom call before ordering and that was a great idea. We got to see various options in their showroom and Adam did a test sit in various chairs, which was useful. So I recommend the video chat.”
“Bought the Olivia Dining Table. I saw an advertisement on Facebook. Thank you Facebook. I ABSOLUTELY LOVE MY NEW TABLE. My experience with IconByDesign was wonderful, from beginning to end. Delivery team great. Put my table together and placed it exactly where I wanted it. WOULD HIGHLY RECOMMEND THIS COMPANY AND THEIR PRODUCT TO ALL.”
