“The customer service I received when deciding to purchase my Olivia 3 seater couch was nothing short of amazing !! Since I wasn't able to visit the store myself, they took the lengths to video call and help me with any questions I needed. And upon arrival, the delivery service was on point and in terms of the Design and Comfort it's exactly as I've wanted !! Incredibly comfortable and cozy. I Would Highly recommend their products to anyone and everyone as it is worth every penny.”
“My wife and I enjoyed purchasing from this company. We were very pleased with their customer support. Before purchasing our sofa set they offered a virtual walk through to see them and the others that were on display at their showroom. We’ve had the sofa and armchair for 5 months now and they still look and feel great. 5 stars from us for quality and design.”
“I am so impressed by the comfort and craftsmanship of my new dining chairs and all of my friends love sitting in them for hours, as we talk around the dining table. They have made the centerpiece of my home that I always hoped for.”
“A well loved piece. We purchased this sideboard almost a year ago now, and it continues to serve us well. We receive so many compliments! Ample storage, solid and very sturdy.”
“Extremely happy with our purchase of the Nestor dining chairs. Icon By Design had the perfect design to suit our home with such a unique look and build quality that separates their chairs from others.
The customer experience was great, Steven looked after us and helped provide great ideas and tips for furniture selection. We had a delivery issue and Anita from customer service contacted us within a day and we had the issue sorted.”
“In love with our new dining set! We purchased a 180cm Magnus table with 2 chairs and a bench. Love the real oak wood feel, and you can tell it's well-made. Customer service is great, and IconByDesign was responsive over email. Highly recommend.”
“The Magnus Round Dining Table delivered on everything I was looking for: simple and clean design, evidently quality wood, great colour and texture, sturdy design. Shipping was quicker than expected; the delivery crew even unpackaged and assembled my product with thought and care. So far, I can't recommend this product enough! It lives up to the classic wooden dining table look.”
“Stunning! I am so happy with this beautiful dining table. It’s exactly what I wanted for my simple, Danish-inspired dining room. It’s very well made and be loved for years.”
“An Instagram advert appeared on my feed and I liked the look of the furniture so I clicked the picture. I was nervous about buying furniture online but I am so impressed with the quality of the pieces I ordered. The table is beautiful and functional, and the chairs are extremely comfortable.”
“I would give an overall 4.5 stars. I ordered an extendable table, 4 chairs and a bench. It came a month earlier than expected, which is not bad, but did not have the room ready yet. When I received the shipment, one chair was missing. They remedied the issue fairly quickly and with ease. I would give 5+ stars on customer service. The delivery experience was also 5 stars, they make it easy to schedule your delivery time and bring it right into your home. They offered to unpack as well, but I declined knowing my husband would want to put it together. The quality of furniture is 4 stars. Two chairs, where the wood layers have been pressed together are slightly rough to the touch. With time this may need to be sanded so not to snag clothing. The cushions could use a little more plushness. Overall, for the price and service I would give 4.5 stars.”
“The process of ordering was easy and as I waited for the order to be delivered, I received ongoing notifications which was reassuring. The notifications regarding the delivery process were clear and straightforward. The delivery was made as promised and in the early part of the time window. The day of delivery I called to check in and was helped by a rep who answered my questions. I love the table and chairs too. They are simple and stylish and just as advertised. This was my first time to purchase a larger piece of furniture online without seeing it ‘in person’ but I have been happy with the whole process. Thank you!”
“I love my new Otto dining table and Astrid chairs with leather cushions! They are very comfortable and so pretty. It was worth the wait to get them. The furniture is beautiful and great quality and I do love the design! Thank you IconByDesign!”
“The fabric dining chairs are amazing! Beautiful, COMFORTABLE and easy to clean. Great customer service while replacing one chair. I would highly recommend these chairs! Guests often comment on these chairs! You will love them!”
“The company responds really fast and I enjoyed the process with the shipping company. They pick up right away and kept me informed of my product. They put the table together within 10 minutes.”
