IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.81

4.8 Rating 347 Reviews

95 %

of reviewers recommend IconByDesign

4.8

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

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IconByDesign 5 star review on 28th September 2024

Sheryl H

IconByDesign 5 star review on 4th July 2024

Ilya

IconByDesign 5 star review on 20th June 2024

Joseph J

387

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking everywhere for a mid-century modern-looking dining table. I couldn't find anything. IconByDesign popped up on my Facebook feed and I LOVED the look of this set. Beautiful clean lines. And it's so well made. The hidden leave is great, no need to store it anywhere. I was worried it wouldn't be comfortable to sit on and I was wrong. It is very comfortable. The only reason I purchased this set is that they have all 5-star reviews and they deserve it.”

IconByDesign 5 star review on 6th September 2022

Helpful Report

“Love it!! Very pleased with IconByDesign. I was looking for a well made solid wood table set that would fit in a smaller dining room. I chose the oak Magnus 63” table, bench, and two Nestor green upholstered chairs. The quality is exceptional and the solid wood is very sturdy. The wood grain is beautiful and is as smooth as butter. The company is very knowledgable and helpful when ordering. Delivery was a snap! I would definitely order additional products from this company.”

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“Great customer service from Emily. She sent pics from your showroom to help with my decision. It is stressful purchasing something of this nature sight unseen. We are extremely happy with our table and chairs! Cannot wait for bench and sideboard which comes next. Thank you!”

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“Love the quality of the Olivia table in Walnut. Solid wood furniture is hard to find so I was willing to spend a bit above budget. It will last a long time. Loved the design as well. Substantial legs but not heavy looking.”

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“Customer service experience was a cut above anything else we experienced on the furniture hunt. Emily was 10/10 as a brand rep and a generally knowledgeable person.”

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“I searched high and low for the perfect set and finally found it at IconByDesign. This dinette set is so pretty and so very well made. The team at Icon is a well oiled machine. From my initial connection online until the seamless white glove delivery service, every interaction was informative and friendly. My emails and texts were promptly answered, even after delivery! I love this company and highly recommend you purchase your furniture from IconByDesign.”

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“The rep I was spoke with was personable, friendly and professional. She provided ordering and delivery insights and represented the company very well. Though I won’t receive my dining set for another week or two, I feel confident it will be perfect, and if not, the company will make it so. Please send another review form in a few weeks after I receive my order.”

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“Beautiful furniture - very high quality design.”

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“Great service in store, easy delivery and beautiful, quality furniture! So happy with our purchase.”

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“The quality of the product speaks for itself. It is not IKEA, the "McDonalds" of the furniture market. The quality is well worth the price.”

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“The Bastian Desk is fantastic. A solid oak masterpiece! Very clean lines, stylish, even retro design (if that works for you), but modern all the way. The oak is beautiful.”

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“I was very pleased with the entire process: the IconByDesign staff promptly responded to my inquiries; the items were delivered reasonably fast and without any defects. I have carefully examined every item for potential damage during transit but found no issues. The description was accurate and I have no regrets whatsoever.”

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“Perfect take on mid-century design with contemporary feel. Absolutely thrilled with the quality of design and products. And then there is outstanding customer care and responsiveness which makes the experience worth it!”

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“Beautiful design but unfortunately the Bruno bed frame is not fully walnut solid wood as the website leads you to believe. Upon receiving the frame I noticed there were parts that didn't appear solid and after asking customer service, they confirmed there are components that are either engineered wood or other woods (pine) with a walnut veneer. Given the main reason I purchased the frame was that it was described as solid wood with walnut listed as the only material, this is pretty deceptive. At best I would say 50% of the frame is actually walnut wood, so I will not be purchasing more products in the future from IconByDesign.”

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“Just finished assembling the table, bench and 4 chairs. Easy to do and unbelievable quality.”

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“The furniture is beautiful and functional. I love my Magnus extension table and chairs, they look beautiful and are very solid & well made. Your in-store and on-line service was excellent, as was your delivery service. For our most recent purchase (dining table and chairs) we also used your assembly service as the table would have been too heavy for me to flip safely by myself. Again, this service was excellent.”

Helpful Report

“Great quality and beautiful dinning table and buffet!”

IconByDesign 5 star review on 12th June 2024

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“Excellent. Chairs and table were well packed with styrofoam to protect edges and surfaces. Sent fabric samples quickly. Customer service called to check that I ordered was correct shortly after ordering online. Delivery service and communication was informative. Very happy with quality of table and chairs. Chairs are very comfortable. Was concerned that they might not be since couldn't try them out at a store. Yeah for iconby design.”

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“The quality of the furniture exceed our expectations.”

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“Beautiful furniture delivered in pristine condition. Kept informed as to the delivery timetable every step of the way.”

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“We really like this beautiful desk. It is a perfect small scale desk for our home office. The finish is really pretty. Couldn’t be happier.”

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IconByDesign is rated 4.8 based on 347 reviews