IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.81

4.8 Rating 347 Reviews

95 %

of reviewers recommend IconByDesign

4.8

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

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IconByDesign 5 star review on 28th September 2024

Sheryl H

IconByDesign 5 star review on 4th July 2024

Ilya

IconByDesign 5 star review on 20th June 2024

Joseph J

387

Anonymous

Anonymous // 01/01/2019

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“Furniture quality is superb and they were very responsive when I contacted them.”

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“Helpful staff - great that the products are made of real wood, not chipboard. Quality is superb.”

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“Beautiful design and craftsmanship. Great customer service. Prompt delivery.”

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“The quality of the furniture is excellent and the way the team handles communication is professional!”

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“Gorgeous, sturdy table”

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“How do I like the table and chairs? I like them very much!”

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“The furniture I ordered is both beautiful and excellent quality. I love that the furniture is made almost entirely of solid wood. Delivery was very smooth‚ and I had the white glove service delivery. The delivery company communicated with me very frequently and I always understood what was going on. The delivery crew was polite and efficient at setting the furniture up. When I had to call customer service at IconByDesign to clarify delivery, they were very helpful and communicative.”

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“My table is just beautiful, and I liked supporting a smaller business making high quality furniture. It was also very reasonably priced compared to lower quality offerings from larger retailers (i.e. West Elm)”

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“Very good quality furniture, love the design. The company kept me in the loop as to the delivery date and time. The delivery person was right on time and brought all my chairs into my home and placed them right where I wanted them. I certainly would recommend Icon By Design. Gayle”

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“Thank you so much! Totally worth it! Fits perfectly, style and size. We love it!”

IconByDesign 5 star review on 28th March 2022

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“The furniture is well made and the customer service is excellant”

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“Beautiful well made solid wood furniture at a good price. No surprises, everything was just as it looked on their web site which is really important when buying on line from a photo. Also, white glove delivery was included, so they assembled my dining table and I didn't have any packing material to deal with, which can be a big deal when ordering on-line and being delivered. The customer service from beginning to end was excellent - Adam's Responses were always quick and I received several delivery updates. I would definitely shop again and recommend IconByDesign.”

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“You should change your name to AboveAndBeyond! Thank you for sending me those polishing products!”

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“Love the styling and the quality is quite good for the price.”

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“I had not bought furniture online before. The descriptions on the website were helpful. After I ordered, the follow up e-mails from the company were informative. I love my dining table and chairs!”

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“Products are well made, sturdy, comfortable, beautiful”

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“Bought the Olivia Dining Table - Rectangular (55 x 32). I saw an advertisement on Facebook. Thank you Facebook. I ABSOLUTELY LOVE MY NEW TABLE. My experience with IconByDesign was wonderful, from beginning to end. Delivery team great. Put my table together and placed it exactly where I wanted it. WOULD HIGHLY RECOMMEND THIS COMPANY AND THEIR PRODUCT TO ALL.”

IconByDesign 5 star review on 25th March 2022

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“The piece is well made. Customer service is great. I wish there were more fabric options. i find the couch a bit firm and uncomfortable. Maybe it will loosen up with age.”

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“I had a wonderful experience with IconByDesign. Customer service was top of the line, including a facetime call to verify the answers to a few questions I had. The detailing, construction and finishing on the table and chairs I selected are great.”

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“We received a beautiful dining table from IcobByDesign. The customer service was excellent. One of the owners personally spoke with me to ensure and facilitate expedited shipping so our product would arrive in time for a photo shoot. Great product and service!”

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IconByDesign is rated 4.8 based on 347 reviews