IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.80

4.8 Rating 351 Reviews

94 %

of reviewers recommend IconByDesign

4.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

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IconByDesign 5 star review on 12th October 2024

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High-quality furniture! Easy ordering and delivery. The team answered the phone promptly when I had a question about my order.”

Helpful Report

“The Magnus extension dining table is awesome! The wood quality is excellent, and the pull-out extension works flawlessly. The customer service is excellent as well. The first time they delivered the table, the table had a scratch and they took it back without question, and delivered a new table to me shortly after. They kept me in touch throughout the whole process - thank you IconByDesign!”

IconByDesign 5 star review on 10th July 2021

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“I took a chance and purchased 4 pieces of furniture for our studio apt. The upgrade was everything I wanted for a ageless, and practical design. The oak furnishings have a sublime coloration and mat finish that seems to go with everything. The Olivia living room armchair is sculptural and beautiful from all sides making it a great choice when placed within a room and not up against a wall. Great experience all around. I’m looking forward to seeing the US line expand to include additional choices in the future.”

IconByDesign 5 star review on 28th June 2021

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“I couldn't be more pleased with an online purchase for furniture that I did not see in person. The furniture is well made and beautiful.”

IconByDesign 5 star review on 25th June 2021

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“We love our Olivia sofa and were impressed when it showed up completely assembled! This sofa is somehow both adorable and gorgeous, made of high quality materials and just the right size. I do wish it were just a bit comfier (the seat is quite firm - a surprise because visually it’s so pillowy) but otherwise no complaints.”

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“I love my table. It’s great quality and the service from ordering to receiving was excellent. I totally recommend icon by design.”

IconByDesign 5 star review on 18th June 2021

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“We got Olivia dining set for my mom. She LOVES them even though we had to change the color for the chairs due to shipment issue. Adam and Jacob,both were amazing with cmmunicating with us. After all, we are very pleased with the quality of the product and the service.”

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“After receiving my first order from IconByDesign I'm already picking out new pieces. I can't say enough about the quality of their furniture and how beautiful the wood looks. Delivery was seamless. 100% will purchase from them again.”

IconByDesign 5 star review on 10th June 2021

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“Our table and chairs are absolutely beautiful! But besides that, communication was thorough, they arrived ahead of schedule, and delivery was seamless. Couldn’t be happier!”

IconByDesign 5 star review on 9th June 2021

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“We ordered the Olivia two-seater. It is absolutely beautiful and SO comfortable! The fabric is soft and cozy. We love it! Delivery service was very communicative and arrived on time. So happy with this purchase. Thank you!”

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“The Bastian desk I purchased from IconByDesign is a lovely piece of furniture. The solid oak is of excellent quality and the design is both contemporary and functional. The best part of buying from IconByDesign has been the attentive customer service and their excellent communication. I initially had some questions and called their posted number from the US. I received a call back from Australia within 2 hrs with all my answers. The distance is not an issue. Delivery went very smoothly with their courier service delivering and assembling the desk right on schedule. I look forward to buying more pieces from this company in the near future. Highly highly recommend.”

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“What a pleasant experience purchasing from the IconByDesign team. The online store was easy to navigate, the support on the live chat was patient and without pressuring me to buy, and the delivery experience was smooth. The products too are beautiful and lived up to the excellent photography. 5 stars all around, I will certainly be buying from them again.”

IconByDesign 5 star review on 23rd March 2021

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“"Exceptional quality and customer service"”

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“"Great quality furniture. Amazing wood and great service and communication."”

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“"Great quality furniture. Amazing wood and great service and communication."”

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“"Beautiful design, lovely to look at, very functional, lots of storage"”

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“"Love the design, and clean lines.\nVery modern but classic at the same time.\nBeautiful furniture."”

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“"Great customer service and good quality furniture"”

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“"Every interaction we have had with Icon by Design has been excellent and their products are beautiful made and aesthetically pleasing."”

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“"Every interaction we have had with Icon by Design has been excellent and their products are beautiful made and aesthetically pleasing."”

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IconByDesign is rated 4.8 based on 351 reviews