Iconic lights Reviews

“ Returning the order was a nightmare - no returns labels included, you have to email to get them. ”

“ Basically - be careful about returns and call - don't email if you have a problem. ”

“ Website promises “easy returns” but the reality of this was that I had to send several emails to (a) request return authorisation, (b) to request an alternative return method after realising that the default Post Office return method was insufficient to cover the dimensions of my return package and then finally a further follow up to request an update on my refund a week after it had been received your Iconic lights (which I only knew threw the couriers web tracking updates) but my money had not been returned. ”

“ Disappointed with self -assembly shades...ceiling pendant shades received..ordered lamp shades..liked the bases so kept them and discarded the shades...no return labels available for returns of shades. Will not be using this site again....Ev ”

“ Disgusting attitude sent me wall lights cheaply made and bent and refused to pay for returns postage. Patronising customer services and was not helpful. Do not buy you will be robbed ”

“ Good product but an arduous returns policy makes me reluctant to recommend to others. This aspect must be improved. ”

“ poor customer service, emailed twice with no reply. easy returns ?? don't think so. not impressed. ”

“ Trying to arrange returns but no one seems to want to take them back ... won’t use again ! ”

“ The inner 'gold' is a piece of cardboard! Returns were also a shambles. ”

“ Ordered a lamp with did not look like the photo but because it was not faulty their 'EASY RETURNS' policy meant that I had to send the item back at my own cost = 50% of the cost of the product less the delivery fees they charged me initially. ”