Ideal World Reviews

Name: Ideal World
Rating: 1.55

1.6 Rating 368 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

Questions

Metrics

1.6

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ideal World made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ideal World 1 star review on 16th July 2024

Mick

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Andy George

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased iron plus ironing board received the iron but Hermès the carrier stated the board was to large to deliver?But they would eventually deliver by a special delivery vehicle.Still waiting fourteen days later Ideal world customer services absolutely inept Hermès service keystone cops spring to mind Both companies as useful as a ash tray on a motorcycle”

Helpful Report

Posted 4 years ago

“I missed a payment due to my debit card being stolen and cancelled and the bank sending me a new one. They could have emailed me but send me a second letter, first one I never got, telling me they have referred it to an outside collections agent all for 37 pounds... Horrible people and I have been a loyal customer for over 12 years too... Thanks ideal world, not.”

Helpful Report

Posted 4 years ago

“Vacuum cleaner had a 2year guarantee, went wrong after 14 months, ideal world refused to replace or repair, disgusting service.”

Helpful Report

Posted 4 years ago

“Got a dormeo mattress from them April 19 . Its faulty I have had twenty 3 emails all contradicting each other some saying I'm not entitled to a refund despite being under guarantee some saying I am entitled to a replacement or refund no one knows which lie to tell you next they have told me to send my old one back what guarantee do I have for them to repay or replace none . They took my money quickly but no chance so far of getting anything back a bunch off RIP off merchants thieves liars an should not be allowed to be on tv or anything”

Helpful Report

Posted 4 years ago

“Very good service and a fantastic price. Quick delivery.”

Helpful Report

Posted 4 years ago

“I wouldn't even give this company the 1star you appear to need to review them Shocking An Absolute disgraceful outfit I'm fact their name is ironic because the grief they create makes them anything but an IDEAL WORLD I have been trying to sort out a problem with Dormeo hybrid mattress, one phone call to customers service on a Premium 09 number and still it's NOT sorted they are about as much use as a chocolate ashtray on a motorbike Cowboy outfit is to kind a name for them, like many others I will NEVER shop with this lot again”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I have just had a terrible shock after paying my phone bill. its an absolute disgrace to charge your loyal customers such high rates to make an order of reasonably priced items. whats the point????. you should use the high street!. in future I will and will advise all other potential customers before they make future purchases. I am appauled!!!!”

Helpful Report

Posted 4 years ago

“When the presenter states "limited stock" " last chance" etc etc and the same item then appears a few days later. When you consider they run an expensive TV channel with huge overheads who do you think pays for all this expensive tat?”

Helpful Report

Posted 4 years ago

“I've only given them a one star because I can't do a zero. Ordered a mattress was told it would be delayed. I contacted idealworld to cancel the item, eventually after calls and emails I was told to refuse delivery as they couldn't cancel!!!!! Really. Item arrived I refused delivery explaing why... 2 weeks ago. No refund no communication about this even after emailing, tried to call but you just get an machine o which to leave your details.”

Helpful Report

Posted 4 years ago

“I am writing to you regarding the shocking service i.have received from your company. I have tried calling your complaint telephone number today that only accepts messages . The issue I am having is that I ordered a mattress on the 5/1/2020 and deliver was confirmed for the 16/1/2020 via Hermes. Allegedly i requested to send the mattress back to you which is not the case. I spoke to Dianna on Thursday and she said she would update me within 48 hours. I requested an update from her supervisor on Friday which did not happen. I then phone on Saturday on your premium number to be told that the mattress would be delivered by the 27/1/2020. Please find a email response below from your customer team which is absolute rubbish. I have also responded to that email and awaiting a response I would appreciate your intervention as I still do not have a mattress. I also disposed the old mattress on the 16/01/2020 as I was expecting the delivery on the 16/1/2020 To add insult to injury I have also had to take two days of annual leave to wait for the delivery. Don't buy from this company they don't appreciate their customers BtW still no mattress no allegedly first week in February”

Helpful Report

Posted 4 years ago

“Very poor customer service. I have made several purchases from Ideal World and all is well, if there is no problem. Recently I needed to cancel a treadmill and did so after downloading the User Manual, only to find that the product was quite unsuitable for me , due to size and age related warnings. Cancellation was nigh on impossible. They took 5 days to respond to my emails and expensive telephone calls. They sent the item anyway. After all this hassle, they Have finally refunded the item cost, but not the delivery charge. Be wary if purchasing high value items and don't rely totally on descriptions made on TV.”

Helpful Report

Posted 4 years ago

“Shocking ordered a mattress 3 weeks ago still hasn’t arrived contacted customer services numerous times useless is an understatement never will I use this company again didn’t even want to give a 1 star but had no option”

Helpful Report

Posted 4 years ago

“Theft by IDEAL WORLD of my full up front payment for an I-phone. Two weeks later still not received the iPhone. Lies and false promises from this outfit. No refund despite promises. Now they say that I cancelled the order. Another lie. High premium helpline phone rates that offer no help or resolution. Unable to fully understand the language of the helpline person. My fault I suppose for putting my trust in this outfit to deliver and fulfill contract. I shall never use them again. Avoid this outfit like the plague.”

Helpful Report

Posted 4 years ago

“steer clear of all the shopping channels the presenters are very good at painting black white and have no knowledge or interest in the many items they present.”

Helpful Report

Posted 4 years ago

“Ideal world promise to get back to you in 48 hours. What a joke ordered and paid early Dec still no item and they won't reply to us. Beware if you need something quickly”

Helpful Report

Posted 4 years ago

“IDEAL WORLD NEED REPORTING AND EXPOSING TO THE BBC AND I'M THE ONE TO DO IT !!! CUSTOMER SERVICE IS ABSOLUTELY DIABOLICAL THEY ADVERTISE GOODS THAT THEY DONT EVEN HAVE IN STOCK - BUT STILL TAKE YOUR MONEY THEY TELL YOU A PACK OF LIES ONE DAY THE ORDER HAS BEEN DESPATCHED THE NEXT DAY IT HAS BEEN DELAYED AND IT MIGHT BE SENT OUT IN THE NEXT COUPLE OF DAYS !!!! NO ONE SEEMS TO HAVE A CLUE COMPLETE BUNCH OF LIARS”

Helpful Report

Posted 4 years ago

“Very good customer service”

Helpful Report

Posted 4 years ago

“I bought a beldray cordless hoover. It didnt pick anything up. It arrived on 13th Nov. I called on the 14th to say it wasnt working as advertised and I wanted to return it. I am a pensioner and dont drive so they arranged for Hermes to do a doorstep pick up. It was collected on 18th Nov. To date 29th Dec. I have had around 9 holding e mails saying it was being looked into and Hermes hadn't delivered back to them. As the return was arranged by Ideal World it is their responsibility to investigate this lost item. It cost me £90 which I cant afford to lose. I have sent photographic proof of the return label from Hermes but they still wont refund me. Dont buy from them if you cant afford to lose your money or wait months for a refund. I'll keep trying but wont buy again from them”

Helpful Report

Posted 4 years ago

“Wrong top sent, which i ordered for my wife, had to send 2 emails no reply i sent a 1st class letter no reply, 2 phone call which cost me about £3 had to return top which which i had to pay for the return, no refund for postage, That company are the worst i have ever delt with, I have to give 1 star but in my mind that is to much.”

Helpful Report

Posted 4 years ago

Ideal World is rated 1.6 based on 368 reviews