Ideal World Reviews

Name: Ideal World
Rating: 1.55

1.6 Rating 368 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

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Metrics

1.6

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 16th July 2024

Mick

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Andy George

Anonymous

Anonymous // 01/01/2019

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“Quality products and easy site to use and delivery prompt.”

Helpful Report

Posted 6 years ago

“I ordered the full BOGOFF set the other day only to find that the concentrate is missing from the order and now will have to await the best part of a week to get what I want. I am so annoyed and the guy on the phone could hardly speak English and spoke over what I was trying to say. No wonder they cannot get it right! Sticking to the shop brands in future, less hassle!”

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Posted 6 years ago

“good quality goods, timely dispatch and good payment options”

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Posted 6 years ago

“really disappointed - bought an item that I was looking as it was "on offer", lead time quoted at time of order 3-5days. It's now day 6, nothing has been delivered, no emails or contact calls to advise when delivery might be or if there is a problem. when I contacted them they said they would get back to me and haven't...not a tuppenny purchase either spent £400+ here...shocking business, wish I'd checked the feedback on line first as it's very very poor with everyone!!!! Small claims court here we come!”

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Posted 6 years ago

“I bought a ufo drone for my grandkids in December and it's still not been delivered sent email and keep bieng told it's been left in the outbuilding but there are no outbuilding at where I live”

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Posted 6 years ago

“The goods are always in top quality and delivered quickly. On the one occasion I had to return a faulty pair of shoes it was dealt with quickly and to my complete satisfaction.Also the link up with Asda makes returning easy.”

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Posted 6 years ago

“excellant product for my car prompt delivery at a very good price”

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Posted 6 years ago

“Emailed them on numerous occasions and twice in the last 2 days about their "service". They either ignore the emails or reply with an answer that bears no relation to the questions asked. I'm going to report them to Trading Standards and Watchdog. Hopefully they can put an end to their dodgy practice's.”

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Posted 6 years ago

“Rubbish STAY AWAY. NO CUSTOMER SERVICE NO WORKING EMAILS”

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Posted 6 years ago

“Quite often their special deals are a con. Especially now on their birthday week as they have put up the prices and given a discount which is less than the normal special deal price anyway. Only item I have been really satisfied with is the Halogen oven which I bought when on special deal. Drill bits failed as the tips broke off drilling quite soft material and replacement cost are not worth it.”

Helpful Report

Posted 6 years ago

“Ordered Shadazzle and was so excited when I received it as it could clean and polish such a variety of household issues. Decided to put it to the test and do what I had seen on the programme. Absolutely useless. I now find i have wasted my money as I paid £5.99 p&p and would have to pay to return it so there's no point. Ideal World have lied about what this product can do, taken my money and even worse, they are reviewing the reviews as they come and guess what..................... my review isn't there at all. What surprise! Very, very disappointed and will not be purchasing any more items from them.”

Helpful Report

Posted 6 years ago

“Purchased new dual sim smartphone, charged battery and used for less than one day and battery completely dead. Battery now won't charge, had to return and told it will take around 2 months to repair, obviously going to China for repairs, or maybe Pakistan where the extortionate call station is, cost more than £6.00 to call them. I have to buy new phone now, and then in 2 months Maybe I'll get the repaired one back, or refund if I'm lucky. Tried to explain you can't manage 2 months without phone, he seemed not to understand ! Will definitely not use this company ever again.”

Helpful Report

Posted 6 years ago

“Just go to there head office if you want your money back”

Helpful Report

Posted 6 years ago

“Ideal World Reviews, being looked at and blocked by Ideal World because they do not like what has been written about Ideal World and the way that they mishandle contact about faulty products and the miserable customer service, or Mis-service as it should be named.”

Helpful Report

Posted 6 years ago

“3 months ago i ordered my parcel, to this day i still have no parcel and no refund! This company is appalling, i have been emailing and calling non stop (13p a minutes call which has amounted to £40 extra on top of my phone bill which i intend to claim back). Every time i email the incompetent customer service employees, they are absolutely no help at all and all say the same thing. I have done absolutely every i can, filling out forms as asked (which i have done about 10 times) and at one point (1 month ago) was told that my item would be sent out again and received to me within 10 days, no surprise when it didn't turn up. When i call these people they are no help what so ever and repeat themselves saying they will look at my enquiry and come back to me in 24 hours. i am so sick and stressed about this as my order wasn't cheap. I have now contacted another company to seek legal advice on how to resolve this. Completely disgusting company with no care whatsoever. All i ask for is a refund and they cant even do that. Avoid this company at all costs. Appalling customer service team. Even the manager is useless.. Call center seems to be in India. Stay away!! Terrible terrible company, all my years online shopping i have never had an experience like this. All i want is my money back and compensation for my useless phone calls!”

Helpful Report

Posted 6 years ago

“Excellent service, quick delivery and convenient drop off for returns. When I had a problem, I called them and the issue was easily resolved.”

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Posted 6 years ago

“dreadful customer service and premium rate phone call to contact them dont deal with them DREADFULL YOU HAVE BEEN WARNED”

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Posted 6 years ago

“Every fashion outfit has been great quality.”

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Posted 6 years ago

“I bought Williams Waterless carwash at a knockdown price delivered quickly. Have used before great stuff.”

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Posted 6 years ago

“Shocking. Item not delivered, fobbed off with msg claiming to be aware of the problem, yet nothing resolved. No product received, no refund and no one to talk to. Reading other online reviews I am surprised that they allowed to continue trading.”

Helpful Report

Posted 7 years ago

Ideal World is rated 1.6 based on 368 reviews