Ideal World Reviews

“ Customer service methods of addressing refunds ridiculous. Answer to message about refund sparks a case number as a reference. Any further messages about refunds prompt more case numbers or even conflicting replies which say refunds have been made - will be made - item has not been received in the company -. It does not help speaking to a member of staff or trying 'chat with someone' - nobody there! ”

“ The service is appalling I ordered shoes on 16/8/24 still waiting? They keep saying can’t cancel as at final stages I won’t be buying off them again there stuff is not like old idealworld it’s the same old things week after weeks ”

“ Idealworld since returning to trading, sells nothing worth buying. Before insolvency l bought lots of useful products from Idealworld, since their return to trading there is nothing worth buying . Customer service is appalling, Buyers beware. Mrs C. ”

“ Very poor customer service and no communication when orders are cancelled because of technical issues on their end Would never shop with them again as no guarantee if item would arrive ”

“ Purchased a heated throw , it stopped working after a very short time ( so well into guarantee)Phoned customer service to be told they are the new Ideal World so they won't honour the guarantee. However they have the orginal presenters ! How ever convenient . Will never use them again. The actual tv programme is unwatchable anyway , shocking graphics and poor stock anyway. Avoid , avoid , avoid . ”

“ Such a shame. Loved the old Ideal World. Great presenters, great products, excellent customer service and really good value for money. Just a load of over priced tat now. Awful ! 😞 ”

“ Ordered a flosser which didn’t arrive after 10 days, so o emailed the customer service. ”

“ Waited 12 days for mirror dash cam sill not received it customer service engaged if I can't get though I will take it further quick enough to take orders and your MONEY the ones who take the orders can't put you through to customer service never buy anything of this mob again ”

“ Ordered on Sunday shut down on Monday so now I'm 179 out of pocket with no response no product no correspondence from this company what about my money you have taken and given me no explanation. Just take a customers money and run discusting service ”

“ Customer service at ideal is nothing short of disgusting they keep saying they will phone you back and they never do sort it out now taking legal action as they are sending in the bailiffs for an item i do not owe ”