“I was unable to login to the database and Wendy Nurse promptly replied to my e-mail resolving this, reassuring me there was no issue and helpfully attaching a copy of my pet's microchip certificate. I am very satisfied with how my enquiry was handled, Thank you”
“Luke Williams was an absolute star in helping me correct some erroneous details in my cat’s profile! All sorted quickly and efficiently over the phone! Thank you”
“I spoke with a lovely lady Imogen who was extremely helpful in sorting out the details on my certificate. My cat is missing and she was very sympathetic. Couldn’t do enough for me. Excellent service thank you.”
“I actually paid for transfer of ownership when registering my dog
They emailed to ask if this was intentional as it was needed and refunded £30 to me. Great customer service”
“Excellent service with a reasonable wait for help. I registered my cats in about 5 minutes by speaking to an expert rather than make a mistake and it was a pleasure.”
“I received such lovely customer service from team at identibase. My dog sadly passed over the rainbow bridge. I called their service line and got through to the team immediately. I am pleased to say that my situation was dealt with the upmost sensitivity and compassion, which is a throw back to real customer service, very rare these days. Thank you identibase.”
“Very helpful young lady jenny! She explained everything to us and made us feel at ease registering our pup. Definitely recommend to friends and family.”
“I rang to change over my dogs microchip to me from the breeder. Luke was extremely helpful and explained everything I needed to know. He made the process easier than I thought. I would highly recommend your company to other dog owners.”
