“Knowing that my cat's microchip details have finally been updated to my current address which is a massive weight lifted off my shoulders & the gentleman that i spoke to (Luke Williams) was very polite.”
“Quick to reply . Knowledgable and helpful .
Fantastic service . Thank you so much . I feel much more confident knowing that you are there to look after my dog should she need it .”
“I was unable to login to the database and Wendy Nurse promptly replied to my e-mail resolving this, reassuring me there was no issue and helpfully attaching a copy of my pet's microchip certificate. I am very satisfied with how my enquiry was handled, Thank you”
“Luke Williams was an absolute star in helping me correct some erroneous details in my cat’s profile! All sorted quickly and efficiently over the phone! Thank you”
“I spoke with a lovely lady Imogen who was extremely helpful in sorting out the details on my certificate. My cat is missing and she was very sympathetic. Couldn’t do enough for me. Excellent service thank you.”
“Been with anibase for 18years with current pets. And before that 20 years with previous pets.
Have moved home and told I now need to have a subscription if I want to remain.
Contractually I find this disgusting. Prepared to pay for change but not a monthly/annual subscription. Horrid change to contract.”
“I actually paid for transfer of ownership when registering my dog
They emailed to ask if this was intentional as it was needed and refunded £30 to me. Great customer service”
“Excellent service with a reasonable wait for help. I registered my cats in about 5 minutes by speaking to an expert rather than make a mistake and it was a pleasure.”
“I received such lovely customer service from team at identibase. My dog sadly passed over the rainbow bridge. I called their service line and got through to the team immediately. I am pleased to say that my situation was dealt with the upmost sensitivity and compassion, which is a throw back to real customer service, very rare these days. Thank you identibase.”
“Very helpful young lady jenny! She explained everything to us and made us feel at ease registering our pup. Definitely recommend to friends and family.”
