“Fantastic help from Identibase in sorting out an issue with my account. The response time was excellent, and there was clear and friendly communication from Alexandre throughout the whole process, which made everything very straightforward.
Thankfully, we haven’t yet needed to rely on Identibase to help find a missing pet, but if the level of service I received in resolving an administrative error of my own is anything to go by, I have every confidence in this company. Highly recommended!”
“Had been trying to get through on the phone for several day now. Which i found very frustrating. However when i managed to speak to some one they were very helpful and the matter was sorted out quickly. Thankyou.”
“I telephoned today regarding an email I received on 30.6.26 regarding a security incident whereby personal data may have been compromised. Spoke to Nicky who was extremely helpful and allayed my worries. She was able to update details & provide me with telephone numbers. Very professional, kind and understanding. A pleasure to speak with a cheery lady who seems very happy in her job & knowledgeable too. Thank you Nicky.”
“Very helpful when I phoned. Explained everything clearly especially as I'm a bit older, and not sure about the Internet. The phone was also answered quickly. Would recommend.”
“There were log in problems this morning
When I rang for assistance it was clear and prompt
The person I spoke to was really friendly and helpful and quickly found a way round my problem”
