“I have used Identibase twice, the first time to change ownership details
and the second to add another name as backup incase my cat Bella outlasts me lol,
each time a pleasure to speak to them, no hanging about,
every thing to do explained clearly, first class service.”
“I had a very helpful call with Daniel, who helped me start again as I had got into a muddle last night (not least because I found the website very unclear).
So 5stars for Daniel and 2 only for the website.”
“I had a request to move one of our animals to another database, they were very helpful and made the whole process so easy for us.
Best customer service I've had for a long time........ first class
Thank you.”
“I had difficulty getting through on the telephone. There was a very long automated voice that did not say when I would be able to talk to someone and get some answers.
The system does to tell me that you have my correct address or how I can correct the bank details for payment. I still do not know if what I have paid covers for one dog or two.”
“I am extremely grateful for the service. I received a quick and professional response on my request to refund me the money. The team explained my options clearly and gave me the opportunity to make an informed decision. Once I requested a refund, they processed it almost immediately. I truly appreciate the outstanding service and support. Thank you very much!”
“I was very pleased with the pleasant and efficient Customer Service Adviser. He helped me by sorting out the problem with site access. The telephone call was answered really promptly which was so superior to many calls I make to companies where I am left to wait in a queue which can often be unacceptably long.”
