“First class service & loads of empathy recieved from Rebecca today in helping us to locate our lost cst Tigger she went above and beyond helping us
Much appreciated
Mark & Tom Taylor”
“The person who assisted me from the very first greeting was incredibly empathetic, kind, polite, and sincere. It has been one of the best customer service experiences I have ever had in my life.
Her name, as she introduced herself, is Macarena, and I would like to congratulate the company for having such a professional member of staff in customer service.
An absolute pleasure!!”
“They were incredibly patient after 3/4 reminders! I would .personally like to thank Becca for her kindness, patience and understanding. Also for the lovely email she sent me. Glad Charlie is safely chipped again š¾š¾”
“The lovely Macarena led me through the microchip process with very pleasant, friendly and professional guidance. She is a credit to the company.
Many thanks”
“Contacted Identibase today to check our new cat is registered ok.
Got through quickly no waiting and spoke with Daya K who was both friendly and professional and gave me the reassurance and help I needed.
Very happy indeed.
Many thanks.”
“Unlimited Cats = Good Value
Thank you, Wendy!
I am really pleased a cat we rescued had their chip registered with identibase as the fact that you can keep unlimited cats in one account swayed me to opt for this as my primary database.
I have now, with the help of Wendy, transferred my other three cats over, so that they are all managed in one place, š».”
“Grace was very helpful, she took care of everything that I required help with. Kind and warm personality from the beginning to the end of the phone call.
Thank you from Pixie, Blu and Binx”
“My dear Gracie was not lost but someone had seen her out in the rain a couple of times a scanned her chip as they were worried. Identibase got in touch, Gracie's was at home lounging. I called the kind gentleman that had been worried, we had a nice chat. What most please me was the kindness shown to my cat and that the identibase system works.”
“It made me happy by their warm and reassuring attitude. Everything was completed with one phone call. I was given additional advice on how to use services related to my pet. Paige was the lovely lady to whom I spoke. I had problems downloading the certificate and Wendy kindly assisted and sent me an attachment . Overall, I was very happy with identibase.”
“Grace dealt with my call, got Izzie the cat yesty,from Stowbridge cats protection,but took it back today,as it stressed me out, I'm 79 yrs old, an just couldn't deal with the stress of having to keep it indoors for 3 weeks, stowbridge said they would be in touch, so it's not registered to me, thanks,”
“Thank you, Karl, for your email. We are extremely pleased with Identybase. You are all, very kind and helpful. Thank you for updating Gizmo's details. He has improved our lives so much. We certainly can't do without him, at any cost. What does upset us, is not knowing what his first year of life, was like and how he was treated. No animal should be mistreated but given the love and respect they deserve. Thank you. Yours sincerely. Mike and Dawn Filer.”
