“I had a voicemail from identi asking if an order I had placed was correct as I had ordered a quantity of 6 ID tags for the same dog . I thought I had ordered 1 ! I rang identi
The person I spoke to (called Daya K ) was great very pleasant and efficient sorted the error and sent me an email with the outcome
Fab service”
“I had trouble logging into my account, I spoke to Charlie and he helped me get back into my account, he really made me feel at ease. He told me he’s only been with Identibase a month and what a lovely man he was. So helpful and thoughtful, I’d give him 20/20 if I was allowed too. Was a pleasure speaking to him”
“From registering Basil my old address had been used even though on registration I gave my address and contact details.
Didn’t get on very well online but a phone call with Luke and he managed to sort out the problem.”
“It has taken a few times of actually asking for help and they sent me many emails explaining what to do. Unfortunately things did not work this end but Today have had 2 first class emails from you and hooray, yes changed password and got straight into everything. For which I really do thankyou for. Regards and thankyou again”
“I was having problems accessing my Identibase account so raised a help request. Charlie R replied very quickly and was very helpful he soon identified the problem and rectified it and checked back in with me to ensure I had access and had no other problems. He also advised on a suspect email I had received. Quick response and efficient customer service. Very happy with Charlie R and Identibase.”
“Quickly and efficiently answered my enquiry, I couldn’t update the ownership of my 2 adopted kittens with the code I’d been sent, it was all updated and sorted with a polite and friendly response, the lady’s name was Lucy I believe”
“Absolutely fantastic customer service from Ryan,(previous customer adviser for Animal tracker),always greatly explaining all what I am not clear with.Due to change from Animal Tracker to Identibase it's been rocky road ,and I must say all Animal Tracker customer advisors, esspecialy Ryan and Vicky are more clear and more helpful and provide correct information not misleading information.I had relay on them quite a lot and I sincerely appreciate all the help they have done.However Identibase customer team also have helped ,but provided with misled information on few occasions,which I believe will be improved soon.
And thank you again.”
