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Identibase Reviews

3.7 Rating 378 Reviews
68 %
of reviewers recommend Identibase

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Gabey really helped me out today she explained everything I don't no about the Internet and helped me get Winnie all signed up proper hats up to Gabey thank you so much
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Posted 3 weeks ago
Millie was very helpful and friendly and dealt with my query efficiently
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Posted 1 month ago
Very pleasant and efficient and query dealt with in a very friendly manner
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Posted 1 month ago
I was desperate because my loved cat was lost and they've answered very fast. Fortunately my loved cat has been back soon. But it's good to know they help. Thank you.
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Posted 1 month ago
Was very helpful with clear info to enable me to complete the registration
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Posted 1 month ago
My dear cat, Betty, went missing for 3 months - all very stressful. Because she had been microchipped and registered with Identibase, she was found and taken to the nearest vet and thus reunited with us. It was a great moment as we thought we'd lost her forever.
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Posted 1 month ago
Explained and rectified a query with my second pets account. Professional and helpful, thank you for putting my mind at ease !
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Posted 1 month ago
I am well satisfied with your company you do a good job thank you for looking after my dog
Identibase 5 star review on 28th February 2025 Identibase 5 star review on 28th February 2025
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Posted 1 month ago
I had a problem with my password and Paige was incredible patient and really helped me ..she was GREAt Thank you
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Posted 1 month ago
Sophie who I spoke to was very helpful and sorted everything out for me transferring ownership from another lady who has sadly passed away to our family. Thankyou.
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Posted 1 month ago
I had some confusion over transfer of keepership after receiving my new puppy after contacting Identibase Katy was extremely helpful in sorting everything out very quickly and efficiently
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Posted 1 month ago
They were super helpful sorting our missing cat, and adding his missing details onto the database.
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Posted 1 month ago
Imogen was very helpful she explained things clearly and her telephone manner was excellent . I wish more people were like her on the telephone
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Posted 1 month ago
Wendy was an absolute super star! Customer service A* this lovely person is a credit to the company!
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Posted 1 month ago
The dentibase staff l have dealt with recently namely Luke S & Sophie have both been very pleasrant & helpful. .Thank You both....
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Posted 1 month ago
Luke S was SO helpful with setting up the account for our new adopted cat. It put my anxious head at rest thank you.
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Posted 1 month ago
Excellent service , polite friendly and informative
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Posted 1 month ago
The young lady was very pleasant and helpful
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Posted 1 month ago
Identibase employee Katy has been very helpful to me when seeking information on how to change the ownership detail on my pets microchip! Katy gave clear instructions and had great knowledge of the website. Thank you Katy for making this so easy for us, we really appreciate it!
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Posted 1 month ago
I was changing my pet details by phone. The waiting time was brief, the agent was polite and helpful and efficient. The process was straightforward and quick. Thank you identibase.
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Posted 1 month ago
Identibase is rated 3.7 based on 378 reviews