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Identibase Reviews

3.7 Rating 387 Reviews
A
Happiness Grade
A

Customer Service - Good

95.31%
Industry Average
Everything all sorted with Luke and very pleased with the service.
posted 2 weeks ago - M.savage
Wonderful customer service. I couldn't find my puppy's breed on the form and they very kindly did it for me. Got back to me within the hour. with new certificates. Great service , thank you
posted 2 weeks ago - Rosemary
Brilliant site, useful app & great customer service. I contacted them with a request to update my details due to marriage & they responded the same day & issued new certificates. It's great to know they're there when needed & offers additional peace of mind for keeping our pets safe.
posted 2 weeks ago - Heather
Great customer service.
posted 3 weeks ago - Kirsty
Excellent service even though he returned under his own steam
posted 1 month ago - Peter Badham
This was the first time I have needed to use Identibase and I found they were very happy to deal with my request on the telephone which was answered after a very short wait and dealt with by the member of staff who answered. Gave assurance that if I have any difficulties using on line service to phone and they will be happy to help.
posted 1 month ago - M Buchanan
Wendy was an absolute super star! Customer service A* this lovely person is a credit to the company!
posted 1 month ago - Lianne
Excellent service , polite friendly and informative
posted 2 months ago - Ingrid Whittle
Excellent caring service and peace of mind that my pet is securely protected by Identibase. Phones are always answered promptly by friendly polite caring staff and website easy to use
posted 2 months ago - Anonymous
A good customer service . Very helpful and efficient. I am very happy to have the update so quickly
posted 3 months ago - Anonymous