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Identibase Reviews

3.4 Rating 291 Reviews
60 %
of reviewers recommend Identibase

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They were very good at sorting out my enquiry. They were very helpful and friendly.
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Posted 6 months ago
Friendly & helpful - thank you .
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Posted 6 months ago
Excellent help and instant e mail containing everything I wanted with regard to my cat
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Posted 6 months ago
Added new puppy from another provider onto my current account quickly and easy, then let me know she was now added on Couldn't ask for better
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Posted 6 months ago
Our cat went missing from our garden. We reached out to everyone we could to find him. 5 days later his chip was scanned at a local vet. They immediately called us and we got him back. Without this we would have lost him. So grateful to Indentibase for making this possible.
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Posted 6 months ago
Well what a pleasure to deal with Identibase, The agent I spoke with a man called Luke Stewart, was polite & very informative & really couldn't have been more helpful with my change of keepership query. Thankyou so much & keep up the good work.
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Posted 6 months ago
Dealt with one of the veterinary nurses called Wendy who couldn't have been more helpful. Replied to each of my emails timeously. Really appreciated her support and guidance.
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Posted 6 months ago
Thank you for a quick response and help with my enquiry, such a great service, thanks Alice!
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Posted 6 months ago
I have dementia and I got all confused about how it all works etc but Alice was just wonderful, patient and understanding I didn’t make it easy for her at all. Eventually she got everything sorted and now my confusion has disappeared Thank you Alice
Identibase 5 star review on 6th June 2024
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Posted 6 months ago
Very helpful and a prompt response.
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Posted 6 months ago
Very helpful couldn't have done .ore to help . Nurse Wendy was brilliant . Thank you .
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Posted 6 months ago
The website was easy to use to register all my pets. I had a small query, which was answered very quickly and effectively.
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Posted 6 months ago
Once I managed to get through on the phone I spoke to Luke Williams and he was very polite and helpful and sorted things quickly for me.
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Posted 6 months ago
I spoke to Katy about my cat's microchipping via emails. She was very patient with me, as I did have a couple of connection problems between my printer and my smart phone. After much confusion on my part, the problem righted itself. Katy did her best to guide me through the process, and now I have my cat's microchip details in my own file as well as online. Thank you Katy! 🤗
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Posted 6 months ago
Great was able to find account which had been missing
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Posted 6 months ago
My cat I got from cats protection she was micro chipped but found by the vets I have had her 7yrs. The vet said if I can get verification from identibase the vet would do it free of charge. Wendy Nurse from identibase was happy to provide proof and did very quickly. Mrs Martyr
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Posted 6 months ago
Knowing that my cat's microchip details have finally been updated to my current address which is a massive weight lifted off my shoulders & the gentleman that i spoke to (Luke Williams) was very polite.
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Posted 6 months ago
Prompt and professional communication from Wendy who gave me straightforward information in a very friendly manner. Total satisfaction. Thank You.
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Posted 6 months ago
All very efficient and helpful, thank you
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Posted 6 months ago
Daniel was very helpful and has reassured me that he has resolved my query. Thanks for your help once again! :)
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Posted 6 months ago
Identibase is rated 3.4 based on 291 reviews