“Bombarded with telephone calls and emails after opening an online account. Account manager Jeff was arrogant, rude and evasive. Wanted to close positions but online account was made in operative. After two evasive emails was informed that I could only sell by calling them on the telephone. Returned funds via direct debit and have not received to date. Asked Jeff for his managers name and email address and he refused to provide it. Absolutely terrible customer service at IG. Numerous other providers have a far better attitude. Avoid IG at all costs.”
“IG claims to be one of the leading brokers and surely they are scam. I've been trading with them for more than 2 years, they always change the settlement prices and then claim that their charts are not accurate. If the charts on their website are not correct how do they expect clients to trade, for example if you place a trade and the market settles at 10091.55 on their live chart, they will say ooh sorry the correct settlement price was 10094.66
They would claim this price to be on third party platform.
They will steal your money be warned!!!!!!!!!!!!!!!”
“I could not pass their tests to get answers, so they would not tell me my account code which is recorded on the statement as *****. I am now trying to transfer the account to Cofunds, but they are putting every obstacle in the way. They should have completed the transfer a month ago. They refused to receive letters from Cofunds, I had to send it myself!!”
“Platform runs fine until you want to close a binary trade at the last minute then, it runs ridiculously slowly or doesn't respond until it's too late, and surprise surprise your moneys gone. Have been trying for 2 minutes before closing time to close a binary trade but no response, until it's too late, yet all the charts/prices still working fine. Not hard to see what's going on....but how to prove it?”
“worst BROKER NEVER EVER USE THEM. THEY PURPOSLEY MAKE THIER PLATFORM RUN SOOOOOOOO SLOW AND WHEN YOU TAKE TRADES OR WANT TO CLOSE THEY DONT ON TIME THEN IT TAKES ALL YOUR MONEY AWAY. I REGRET USNG THEM I MOVED AWAY FROM THEM THEY JUST NOT GOOD NEVER USE THEM”
“Quick enough to take money from my account but trying to withdraw funds is like getting blood from a stone. I was told the reason the cannot pay my money directly into my bank account is because I have to be with them for a while and "build a good relationship with them". Just closed my account I'm going with FXCM instead.”
“Consistently the worst customer service I have ever received. Repeatedly sent wrongs forms so I wasted my time filling them out.
When you ask for confirmation or any sort of response you never receive it.
And when you speak to them on the phone they simply don't care.”
“I didn't have a bad experience in purchasing items. Your survey e mail however, is another thing; having decided to fill it in I was surprised to find that it consisted of 46 questions most of which were intrusive. I appreciate your survey people have to put these things together to justify their fee but why it should be so long and why you expect customers to lay their bare for your statisticians their whole lives following the purchase of an item I don't know. Needless to say I never completed it.”
“Great platform, 99% of trades executed instantly except in extreme volatility, try contacting your broker at such times :)
Deposits in AND withdrawals are within the time frames they state or quicker.
Only times I've been burnt are because of my own dozy mistakes. I'm guessing by reading many online comments about this or other trading sites being crooked are because people don't fully understand what they are doing.”
“Not happy at all. I won't recommended to anyone. They close potion when you start recover from position. I have taking a snapshots. Can't not believe I have put my trust in such a company.
Mbajri”
“I find the platform easy to use and seems to never suffer from any downtime. I use both the App and the web version and find it is my preferred trading platform.”
