“I find both IG CFD trading platforms (stand alone and browser based) simple and easy to use. Both have their quirks and differences and I prefer the stand alone software. Both are transparent and easy to use (at least the functions that I use are) although there are some aspects where extra care is needed.
The data available on existing and previous trading is clearly presented and data extraction is simple making it extremely easy to keep a good set of records on one's own data storage systems. Funding the account and receiving money back is again very simple and efficient.
Customer service is easy to access and very efficient. There have been times when the upgrading of the stand alone software has caused problems but this has usually been resolved relatively quickly once an issue has been highlighted, however, these usually show a deficiency in the software testing before release.
Costs of operating an account are relatively minor, and the charges made do not seem (to me) to be in any way excessive. I would wholeheartedly recommend the IG CFD service to anybody. I cannot make any comment on the spread-betting or stockbroking sides of IG's business since I have no experience yet of using them.”
“IG provides an excellent trading platform, flexible chart packages to fit everyones needs. Placing a trade could not be simpler, you get good entry and exit pricing. A great all round platform.”
“Throughout the time have have been dealing with IG I have always found that their online platform provides comprehensive and wide ranging access to markets. It is easy to navigate and use. Their service and support has always been excellent.”
“The platform and charts are superb, but I would appreciate online courses, preferably live, so we can become a more effective trader. Many people have spent quite a lot of money on courses, only to be left alone afterwards - it's not so much the technicals, it's the support in executing an strategy effectively that is needed as well as some form of mentoring. With these things in place, a lot more people would use the platform and trade.”
“Excellent platform and charts. i phone app is fantastic. Could do with 50p a pip on major Fx pairs for those starting out or trying new strategies with small accounts. I am currently looking for another platform that offers 50p a pip on Fx EUR/USD after nearly 5 years with ig. Overall fantastic provider though.”
“IG is my main spread betting account because it's my favourite, it's as simple as that. I find the tear-off tickets and chart windows particularly useful as they allow me to arrange my screens the way I want them. The advanced charts are very good - so much so that I haven't got round to trying the MT4 offering yet! My only slight issue is that there is a requirement to place 2 trades per month in order to get the £30 monthly fee refunded. While I feel that's reasonable, I recently changed my trading pattern to a more long term outlook and as a result didn't fulfil the requirements - it would have been helpful if a warning had been sent, perhaps a week before the end of the month, to remind me that if I didn't place the necessary trades I wouldn't receive the refund. Other than that the only issue I've encountered has been a significant widening of spread overnight which resulted in a trade being stopped out - from the usual 2.5 pips to 12! However, it's only happened once so not a major concern. Overall I remain a very satisfied customer.”
“Great company reputation, solid platforms with excellent execution and fills. Good customer services, and a very open and helpful market strategist in David Jones very helpful when learning the ropes 2 years or so ago.”
“IG is an excellent platform, providing a depth of instuments with high liquidity. THe execution is impeccable over the form or on the web.
I am a long standing customer, for approximately 15 years, and I am intending to keep my account to continue enjoying such and experience.”
“IG provides me with a reliable spread-betting platform that I can trust. I can trust that my orders are placed at the levels I expected, and slippage only occurs in very fast moving scenarios, which is unavoidable. I can also close positions exactly where and when I wish. All these observations might appear obvious but contrast strongly with previous experience with another spread-betting company.”
“Recommended. The spreads are amongst the best, so it costs less to open a trade and customer service is on the whole very good. The platform itself is good, although not as developed as CMC, but my understanding is that they are trying to improve it. The mobile app is outstanding. They do make a charge for using charts which is refunded if you place a set number of trades.
Personally, I would say IG are probably the market leaders, and a long way ahead of some.”
“Have used IG for 20 years plus. Always helpful and knowledgeable and above all entirely trustworthy in execution. I did a cable deal the other day where they improved 4 pips on the way in and 3 on the way out in a highly volatile market.
If I have any complaint it's that the mobile phone app doesn't always seem to work consistently even when there is 3G.
Above all the ease of use - whether payments, execution or credit is outstanding.”
“I use IG index for all my investment trading. Their trading platform and tools are the best in industry and their customer support is second to known. I have traded with IG Index for over 8 years and its been a great experience.”
“My personalised watchlist should be the default watchlist instead of "popular markets" and setting which lists are the default should be available to the end user.
Also, I would like to be able to change the account currency using the website, but there is no feature currently available online and this requires a phone call.”
“Excellent broker with good customer service, excellent spreads and charges platforms allows hedging and no charge for Pro Real time charting if you trade regularly am a full time trader and would use no one else.”
