“The trading screen is quick and easy to use. Any time I have had queries they have been answered promptly and efficiently on the telephone. I have found the ProRealTime charts particularly helpful.”
“Wide and uncompetitive spreads is the biggest negative. Don't imagine you'd change that!
Design of platform is the second biggest negative. Silly things like when the cursor is over the buy or sell, a window pops up that says 'buy' or 'sell' accordingly. Why would you need that? Lots of little things like this that suggest the person designing the platform is not a regular user.
The most negative design aspect to all the platforms, not just IG, is that the screen is full of information you don't need and cannot hide from view (space is at a premium and it's nice to see all info simultaneously). Apart from the charts what you need is just the ticker codes of say 100 instruments simultaneously on your screen (rather than IG's about 30). You don't need to be told that GSK is GlaxoSmithKline, that your list of instruments is a 'watchlist' (duh!) for example, waste of space and a distraction. The code should be bold and other than that just buy/sell boxes, the whole window taking up about 15mmx20mm rather than approx 2" X 3" minimum currently.
Countless other improvement could be made, would be happy to provide examples but don't imagine you'd make the changes.”
“Overall very good. Tight spreads and not much slippage. Alerts service very ggod and reliable. Basic charts ok for a quick look but not that usefull for serious traders. Platform very easy to use and set up pending orders.”
“Good execution of trades and variety of markets. The site has a lot of resources...video, comment, overviews.
The platform is very good and continues to evolve with new features.
The Support team give good comprehensive answers when responding to queries.”
“Your Binary FX products are simply untradable with the current spreads. You should either restore the previous spreads or just remove the Ladders and OT options from your product list. IG is ne of the largest brokers with 40 years of history and I don't think it is normal to provide its clients with financial products that doesn't make trading sense.”
“I find both IG CFD trading platforms (stand alone and browser based) simple and easy to use. Both have their quirks and differences and I prefer the stand alone software. Both are transparent and easy to use (at least the functions that I use are) although there are some aspects where extra care is needed.
The data available on existing and previous trading is clearly presented and data extraction is simple making it extremely easy to keep a good set of records on one's own data storage systems. Funding the account and receiving money back is again very simple and efficient.
Customer service is easy to access and very efficient. There have been times when the upgrading of the stand alone software has caused problems but this has usually been resolved relatively quickly once an issue has been highlighted, however, these usually show a deficiency in the software testing before release.
Costs of operating an account are relatively minor, and the charges made do not seem (to me) to be in any way excessive. I would wholeheartedly recommend the IG CFD service to anybody. I cannot make any comment on the spread-betting or stockbroking sides of IG's business since I have no experience yet of using them.”
“Overall IG are a good provider for trading a wide range of markets and equities. I trade almost only US Equities and they have the widest choice. Spreads are generally OK but I dislike the Extended Hours Trading as the spreads are wild. If you are not a day or intra-day trader then you can easily get stopped out so have to place much greater stop distances from entry to allow for this. I would prefer it if one could opt-in to extended trading rather than it be the default position. So that this is balanced, the extended hours trading does mean that you are much less likely to get gapped into a trade at market open.
I have looked for alternative providers, but IG remain the best for my Spread-Betting so I will stay with my rating of good.”
“IG provides an excellent trading platform, flexible chart packages to fit everyones needs. Placing a trade could not be simpler, you get good entry and exit pricing. A great all round platform.”
“more option and binary products especially over a longer tenor
more monthly binary fx currency pairs
yearly or quarterly binary bets on a range of market ( fx, indeces etc.)”
“Throughout the time have have been dealing with IG I have always found that their online platform provides comprehensive and wide ranging access to markets. It is easy to navigate and use. Their service and support has always been excellent.”
“Your previous good service has got worse of late. Mobile platform is OFTEN unavailable. App does not work as well on an Iphone 6 is it did on my old 4S.”
“Please make your execution fast it's not what it should be.
When you send emails for economical Calendar events please include the country name as well.
Thanks”
“The platform and charts are superb, but I would appreciate online courses, preferably live, so we can become a more effective trader. Many people have spent quite a lot of money on courses, only to be left alone afterwards - it's not so much the technicals, it's the support in executing an strategy effectively that is needed as well as some form of mentoring. With these things in place, a lot more people would use the platform and trade.”
“Excellent platform and charts. i phone app is fantastic. Could do with 50p a pip on major Fx pairs for those starting out or trying new strategies with small accounts. I am currently looking for another platform that offers 50p a pip on Fx EUR/USD after nearly 5 years with ig. Overall fantastic provider though.”
“IG is my main spread betting account because it's my favourite, it's as simple as that. I find the tear-off tickets and chart windows particularly useful as they allow me to arrange my screens the way I want them. The advanced charts are very good - so much so that I haven't got round to trying the MT4 offering yet! My only slight issue is that there is a requirement to place 2 trades per month in order to get the £30 monthly fee refunded. While I feel that's reasonable, I recently changed my trading pattern to a more long term outlook and as a result didn't fulfil the requirements - it would have been helpful if a warning had been sent, perhaps a week before the end of the month, to remind me that if I didn't place the necessary trades I wouldn't receive the refund. Other than that the only issue I've encountered has been a significant widening of spread overnight which resulted in a trade being stopped out - from the usual 2.5 pips to 12! However, it's only happened once so not a major concern. Overall I remain a very satisfied customer.”
