“One of the best trading platforms available. User friendly and clutter free with none of the repetitive mouse clicking nonsense you "have to do" with many other trading platforms. Fantastic, well done IG.”
“I've been a customer with IG for over 20 years and have just closed my account. When their platform crashes it is impossible to make contact with anyone by either phone or chat and as a consequence you cannot trade. I learn't the expensive way.”
“During the time that I have been dealing with IG ,I have found them trust able and the data on the platform are accurate.
I have had loads of contact with customer service team and I have been satisfied at all time.
Deposit in to my account could be done instantly and withdrawals are done within reasonable time.”
“The trading platform is not stable. In few occasions during peak hour, the system went down.
Also change in the order limit wasn't processed immediately.
Being a company for 40 years the level of service provided is not what I expected.”
“I do not usually respond to survey requests but I must take this opportunity of expressing my appreciation of the online service IG Index provides, for the information, pricing clarity and speed of execution which makes for confidence in trading.
Colin Appleby”
“Doesnt always update quick enough and have had to call on lots of occasions where news and data ie non farm payrolls have not been mentioned. Also annoyed at size being cut with no warning especcially when a stop is in place”
“On the whole, very easy to use and reliable.
But sometimes the charts are VERY slow to appear, with a red message about "technical problems, please try later"
Also what I dont like is the widening of spreads after hours (though I assume other companies are similar).
But the recent demand for 4 times margin (on Eurostox etc) could be seriously inconvenient, and not necessary (it wasnt done for volatile Greek voting, 15th July).”
“From the figures published, the fx markets have approx 4T dealt with on a daily basis. Amazingly I can move any market by taking a 1,2 or 3 pound position. Not only that I can also move any market when it come down to closing any position. Can someone please explain!”
“I have found IGs L2 trading platform a great facility over the many years trading online with them, with excellent back up from the very professional and courteous Technical people whenever any problems might arise, they are always there for you to put things right again. Their Advanced charting system is a marvelous Technical help to the daily Online Trading of shares here in Europe and the US Nasdaq etc.
Their complete system has helped to make Day Trading a relaxing, rewarding and enjoyable experience.”
“It is an easy way to trade from depositing to dealing and even withdrawing cash. All self explanatory, no need to speak to anyone. Just get on with it. No problems whatsoever.”
“IG provides a very good platform with loads of features and tools. One big problem I have in trading with IG is that for each stop entery order the amount of margin is taken out of the account limiting the number of orders you can make. If it was possible to remove this limiting factor I personally would be able to trade more freely and efficiently. I understand there is a reason for such system to protect the trader but I prefer to take the responsibility for myself.
Another issue is that because the platform has lots of features, on older PCs like mine the PC slows down or when the internet is poor there is problems opening charts etc. Since I use minimal tools (indicators etc) in trading I wish it was possible to have a simpler/minimalistic version of the platform available.”
