“Consistently the worst customer service I have ever received. Repeatedly sent wrongs forms so I wasted my time filling them out.
When you ask for confirmation or any sort of response you never receive it.
And when you speak to them on the phone they simply don't care.”
“I didn't have a bad experience in purchasing items. Your survey e mail however, is another thing; having decided to fill it in I was surprised to find that it consisted of 46 questions most of which were intrusive. I appreciate your survey people have to put these things together to justify their fee but why it should be so long and why you expect customers to lay their bare for your statisticians their whole lives following the purchase of an item I don't know. Needless to say I never completed it.”
“Great platform, 99% of trades executed instantly except in extreme volatility, try contacting your broker at such times :)
Deposits in AND withdrawals are within the time frames they state or quicker.
Only times I've been burnt are because of my own dozy mistakes. I'm guessing by reading many online comments about this or other trading sites being crooked are because people don't fully understand what they are doing.”
“Not happy at all. I won't recommended to anyone. They close potion when you start recover from position. I have taking a snapshots. Can't not believe I have put my trust in such a company.
Mbajri”
“I find the platform easy to use and seems to never suffer from any downtime. I use both the App and the web version and find it is my preferred trading platform.”
“MT4 offering is good but if quarterly expiry index future products were available that would make it better for swing trading strategies. Additionally can you remove the '(£)' at the end of each MT4 product name for the symbols as it makes it difficult to use the MT4 API with it for file operations. The Android mobile app has a number of bugs. Live streaming doesn't work (HTC M8) which means you can't update stop levels or close positions, however on a Samsung Note 8 tablet it works fine on Android. Also the aggregate P&L figures don't update unless you log out and back in again on the Android app.”
“I have always had a positive experience with IG
The only addition I would like to see is trailing stops by time rather than distance, i. e. trailing along a trendline”
“I have used IG for around five years. They are the best spread betting company, they provide a super efficient service, and they really look after their clients. Contrary to what many people believe, they want theirclients to make money on the market, as they make their profit from the bid/offer spreads.”
