“They are NOT a customer focused company.
Here are a few examples
To be a good trader, money management is very important. IG have, since I joined increased the minimum bet size of trading from £0.50p to £1 per point (it may sound a little but it all adds up)
Now of late, they have increased the minimum bet size on the phone from £1 to £10 per point!
They have also recently increased margin requirement - you may argue that in the long term this reduces risk of loss to the customer, on the other hand one gets margin called earlier.
Calling to place a bet - has been at times a wait of over 5 minuets! YES 5 Minuets!
Although this amount of time is unusual, I found that the average time to answer the phone could exceed one minute. This is meant to be a firm which is traded on the FTSE250 !?
They do not provide options for a half a year ahead - why not?
Having said that they have an excellent platform and many good points which I am sure many others will point out.”
“I am a little suspicious when my Stops are hit and then it goes back to what would have been my favour.
You must have the same price (within a few points) as the Markets so that the Stops can be verifiable and beyond query.”
“I don't know where your lightning fast execution is.... ever tried taking a position during an economic announcement?? You leave enough of a delay to see if the trade would move against you and if it does it's rejected, however, if it moves in your favour you don't update to the new price contrary to your claims of giving the best prices. Even when trades are taken quickly, the slippage is massive. Also, your spreads become ridiculously wide during these times also.”
“I have 2 trading accounts, one with IG and one with ETX
I honestly find IG to be far superior in every aspect. The staff sound far more professional and caring. The platform is far superior to ETX in just about every way.
I have run the 2 accounts side by side for 12 months to see which best suits my needs, suffice to say I shall soon be closing the ETX account and solely using the more trustworthy IG”
“I find the platform very user friendly.
I like the fact that spot positions roll over to the next trading day with a minimal amount of interest charged.
I find the trailing stop facility extremely useful, allowing me to leave my profits to run on auto-pilot.
Overall I feel that IG is one of the best trading platforms available. And also competitive on spreads.”
“Excellent platform and pro charts. Fast execution on wide range of instruments.
Customer Services always available and helpful.
A Top 200 UK Company.”
“I find the company very professional. I say ghat even though I don't have much interaction by phone. I find the trading portal really ghost in that there are always prices available ( maybe because I don't trade in large size) but I would think not. I find you are always trying to enhance the service. I have had one other provider and would say they are not in your league foe service. Additionally someone asked me about where to open an acoustic and I had no hesitation in recommending IG. My main view is that you do all to look after your customer, with fills, stop losses etc. and I think that means a lot to the smaller punter.”
“Very good platform very easy and straightforward. The downside is minimum stop loss like 500 points on EUR/USD almost entire summer or 150 points on Wall Street.”
“PRO
Easy to use website.
Interest on long is only 3% compared to other sites that charge over 3.5%
CON
My only gripe is that the cash deposits from the clients are required instantaneously whereas payments from IG take 3 working days to hit the client's account. It would be only fair to receive payments by fast payment method.
Sometimes IG automated email system sends out notice incorrectly to deposit cash or else the position would be closed but there is ample balance in the client's account. This needs to be looked at.”
“Easy to use platform with relatively tight spreads and quick execution.
Plenty of tools for use on charts. Only drawback is that charts can be slow to load.”
“The fills are really bad, sometimes price doesn't even reach the stop/limit and the trade is triggered. But this is expected when trading spread betting as opposed to the physical or futures markets.
The range of products to trade is vast. Pretty much everything is offered with IG so plenty of options.”
“Some of your spreads are horrendous, 200 points on Hungary, 36 points on China a50, 12 points when China open. The fact that I can pay in thousands, tens of thousands and you have no problem with that but the minute I try to take out £1 of winnings then I have to send all my bank statements, credit history to prove that my winnings aren't laundered money. The daily rollover "minimal!" Charge of £20+ adds up to thousands over a year. I am just starting out in the spread betting so look forward in the near future of enlightening anyone thinking about joining IG with more specific detail, including time delays in deals and skewed indexes/share prices.”
“Since I've opened an account I've noticed that the spread on the spot forex as slowly been increasing over the years. This is something of concern to me but other than that I really enjoy the experience and the easy to trade application.”
