“Doesnt always update quick enough and have had to call on lots of occasions where news and data ie non farm payrolls have not been mentioned. Also annoyed at size being cut with no warning especcially when a stop is in place”
“On the whole, very easy to use and reliable.
But sometimes the charts are VERY slow to appear, with a red message about "technical problems, please try later"
Also what I dont like is the widening of spreads after hours (though I assume other companies are similar).
But the recent demand for 4 times margin (on Eurostox etc) could be seriously inconvenient, and not necessary (it wasnt done for volatile Greek voting, 15th July).”
“From the figures published, the fx markets have approx 4T dealt with on a daily basis. Amazingly I can move any market by taking a 1,2 or 3 pound position. Not only that I can also move any market when it come down to closing any position. Can someone please explain!”
“I have found IGs L2 trading platform a great facility over the many years trading online with them, with excellent back up from the very professional and courteous Technical people whenever any problems might arise, they are always there for you to put things right again. Their Advanced charting system is a marvelous Technical help to the daily Online Trading of shares here in Europe and the US Nasdaq etc.
Their complete system has helped to make Day Trading a relaxing, rewarding and enjoyable experience.”
“It is an easy way to trade from depositing to dealing and even withdrawing cash. All self explanatory, no need to speak to anyone. Just get on with it. No problems whatsoever.”
“IG provides a very good platform with loads of features and tools. One big problem I have in trading with IG is that for each stop entery order the amount of margin is taken out of the account limiting the number of orders you can make. If it was possible to remove this limiting factor I personally would be able to trade more freely and efficiently. I understand there is a reason for such system to protect the trader but I prefer to take the responsibility for myself.
Another issue is that because the platform has lots of features, on older PCs like mine the PC slows down or when the internet is poor there is problems opening charts etc. Since I use minimal tools (indicators etc) in trading I wish it was possible to have a simpler/minimalistic version of the platform available.”
“I use the Android App for most of my trading activity largely because it is more convenient. The website offers very little extra and I find it somewhat "clunky" to use. There are two things I find lacking. The first are the historical statements ... any chance you can extend the history back beyond 3 months? The second is the economic calendar. Please can you add more countries, especially major emerging markets to the list?”
“Execution is excellent and it is an honest broker, sometimes I even get fill on limit orders in better price. Improvements I'd like to see: Improved spread if possible, a good news feed, and a little better stability because on some occasions on a busy market the platform became unavailable for a few hours (this is the most important improvement we need actually).”
“The website and mobile app work quite well. With all the recent market volatility, I've not had any cases of being unable to access the platforms. I've increased my trading activity in the last 7 months, and in this time I've never had a re-quote.
Stable technology, no re-quotes, and a wide range of instruments to trade on, all these combine to make IG my preferred Spread betting firm.
One thing I would love to see are Option extended to cover equities on the spread betting platform”
“problem still not resolved. Took over 24hrs to reply to my first email in relation to the trade in question. Have waited another 12hrs+ for a response to my last reply, but still nothing. If this is the way customer service looks after its clients of over 15yrs working with you, then expect an exodus of clients to other brokers keen for business. Thank you, Keith (M2700)”
