“There has been lot of execution problem. Need to improve a lot on that aspect . As winning customers are monitored and are on dealer referral which increases rejections in trade. Dealer intervention shouldn't be there as there is increase in number of rejections in trade.
Regards”
“When action in fx is going on you don't honour price, you have no personal contact , your stops haveno margin , fat profits for you .your rollover rates are a liberty think fca should know”
“new app is unstable, and not as user friendly as pre update.
Spreads are too wide, prices take too long to get filled, but breadth of products is pretty good.”
“Overall IG is very good with small spreads, relatively quick withdrawals (though should be same day) and good tools.
The main area for improvement is that the economic calendar often fails to display announcements, market analysis or news update can be 24 + hours old. Also the iPhone app really should have a facility to show the economic calendar.”
“I have been using IG for a few years now and couldn't be happier with their service, they have had a few problems over the years but they have solved all of them very quickly and their support staff have always been very helpful.”
“I have been trading with IG for over 2 years now and found the platform very easy to use and their customer service and help second to none.
Derek Lewis”
“One extremely interesting idea to increase your revenue (and us) is to provide customisable spread products
i.e. I can trade IWM / SPX or Barclays / RBS or 0.8 * Bund - TY
Obviously you can charge bigger spreads for these products (not too large so customers can still potentially make money)
While the charts, alerts, limit and stop loss orders you can provide for these customisable products would be extremely interesting and valuable”
“IG is reliable and dependable with a great web site that doesn't crash and their free (4 trades per month req) real time 'ProReal Time' graphs are virtually as real time as the expensive Bloomberg or Reuters graphs.”
“I would like to rate two things:
1. The Internet browser Trading facility is very good as it the client service.
2. The SmartPhone Trading facility is very poor and when ever there is an upgrade there are always issues, which means there is no real efficient testing occurring.
An upgrade should tell the user which operating system the install would best work on, rather than assume everyone is on the same platform.
Upgrades should also test performance.
With the latest upgrade I can no longer use the mobile app for trading as it frustratingly slow unless I upgrade my phone I understand. I was not informed of this prior to the install.
Account J1537”
“In overall the platform is very good and user friendly. Majority of my time (70-80%) I use iOS version. So my comments are mainly about mobile version.
1. I would like to be able to edit an aggregate position (stop, limits and trailing stops)
2. Refresh/Connection issues. Sometimes it takes ages to connect to live stream while other apps are getting data without problems at the same time.
3. Ability to rearrange custom watchlists to put it on the top.
4. Ability to put custom watchlists into main menu
5. Clearer information when rollover of rollable position is going to happen.
6. Ability to rearrange items in custom watchlist.
7. Ability to define complex strategies: if /when- then type of strategies. For example: when position Y price is equal or greater level Z, then close position Y and open position X.”
