“IG provides a very good platform with loads of features and tools. One big problem I have in trading with IG is that for each stop entery order the amount of margin is taken out of the account limiting the number of orders you can make. If it was possible to remove this limiting factor I personally would be able to trade more freely and efficiently. I understand there is a reason for such system to protect the trader but I prefer to take the responsibility for myself.
Another issue is that because the platform has lots of features, on older PCs like mine the PC slows down or when the internet is poor there is problems opening charts etc. Since I use minimal tools (indicators etc) in trading I wish it was possible to have a simpler/minimalistic version of the platform available.”
“I use the Android App for most of my trading activity largely because it is more convenient. The website offers very little extra and I find it somewhat "clunky" to use. There are two things I find lacking. The first are the historical statements ... any chance you can extend the history back beyond 3 months? The second is the economic calendar. Please can you add more countries, especially major emerging markets to the list?”
“Execution is excellent and it is an honest broker, sometimes I even get fill on limit orders in better price. Improvements I'd like to see: Improved spread if possible, a good news feed, and a little better stability because on some occasions on a busy market the platform became unavailable for a few hours (this is the most important improvement we need actually).”
“The website and mobile app work quite well. With all the recent market volatility, I've not had any cases of being unable to access the platforms. I've increased my trading activity in the last 7 months, and in this time I've never had a re-quote.
Stable technology, no re-quotes, and a wide range of instruments to trade on, all these combine to make IG my preferred Spread betting firm.
One thing I would love to see are Option extended to cover equities on the spread betting platform”
“problem still not resolved. Took over 24hrs to reply to my first email in relation to the trade in question. Have waited another 12hrs+ for a response to my last reply, but still nothing. If this is the way customer service looks after its clients of over 15yrs working with you, then expect an exodus of clients to other brokers keen for business. Thank you, Keith (M2700)”
“Just like any other rip off companies. It trading against the professionals. You can never win.
No matter what market does. the moment you take the trade it goes against you and you are immediately in a loosing trade, although all indicators and trend and market is going the direction you think it will go but as soon as you take a trade it always goes opposite direction. I never gained. I have been stupid. Be careful you are trading against the machine and professionals, Remember they invested millions in system not for some novice trades like me and you to win but that investment is for them to make money not for you and me.”
“Platform constantly crashes.
Recently when closing a trade, platform crashed and I lost money as a result.
Despite acknowledging the platform failure, IG staff refused to compensate me for the small loss.
Mobile app is very unstable on iOS”
“Focused on new business rather than existing clients. Not the usual approach in a small market like Ireland. Maintaining the business of existing clients should be much more on their agenda.”
