ihateironing Reviews

Name: ihateironing
Rating: 3.79

3.8 Rating 167 Reviews

69 %

of reviewers recommend ihateironing

Company Reviews

Questions

Metrics

3.8

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how ihateironing made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a horrible experience with Ihateironing. They picked up the laundry but when it came time to return it they lied and stated the office was closed, then came the following day and wanted us to come downstairs and get our own laundry since they could not park. We are a medical office and had no one available to come down. They said it will only take 5 mins well then come bring it up if that is the case.”

Helpful Report

Posted 3 years ago

“Fantastic service. Due to being let down by another company, I made an order for a service wash first thing Tuesday. I doubted whether they'd actually turn up but within 10-20 minutes I'd received confirmation, a welcome email and a text just checking that we were still OK for a pick up at the agreed time. The pick-up driver arrived on time and took 4 bags of washing away. They were return on time, the next day, all carefully folded in bags for future use. Absolutely excellent service, reliable, and kept me updated at all times via email, text and updates on the app. Superb! Will use again.”

Helpful Report

Posted 3 years ago

“This is the worst, most appalling service ever. Regardless of the number of times I have flagged this to customer service and they have in return re-assured me this will never happen again, yet this is the 4th time you prove to have the most appalling, and incompetent service. It is shocking, that 4 times you mess up the order. Basic requests, 1 of them is no plastic! The Eco, sustainable service you claim you have, seems to be NON EXISTENT, and is all false claims for the sake of driving sales and profiteering. Shame!! It is appalling the amount of plastic waste you have produced in 4 deliveries that is absolutely unnecessary. Appalling, never again!!”

Helpful Report

Posted 3 years ago

“To start with, you pay over-priced service to make their mobile app looks good, which aims to attract new users but not to improve service. Once you actually start to use it you will find out it's complete useless, repond time is well over 12 hours in most case due to poor logistic management. They would be a lot better hire a few business managers to sort the basics out instead of programmers to cook a fansy app, but I guess good service doesn't attract new customer as fancy looking app does. The actual service is horrible, improper handling of items, poor quality and filthy improper work from time to time. Random deliver/collection miss and, worst of all, missing items are never recovered. They basically don't bother to check anything on the cloth just to cut cost and save time. Say goodbye to your favourite cufflinks and collar bones if you happen to forget to take them off because it sure won't be there when the shirts come back.”

Helpful Report

Posted 5 years ago

“Worst dry cleaner ever after using 20+ in London, designer shirts ruined due to improper handling, hundreds pounds of Items embedded stolen (silver Cuff links and collar bones) and they claim no of responsibilities. The over priced fee you are paying is to support their fancy mobile application development, not a single pound goes into actual good service. Avoid at all costs!”

Helpful Report

Posted 5 years ago

“These people are really good , I organised this service for my 99 year old mother-in-law they run a very prompt service and if they are running even slightly late they inform you via text. I had one small problem with them and they resolved it within 10 minutes in a very professional and polite manor cant fault them so far.”

Helpful Report

Posted 6 years ago

“The very best laundry service I have ever used, for last couple of centuries that is. Always fast and efficient customer support, with deliciously crispy ironed shirts and clothing always delivered in right time. I'm sure they shall expand with such a high quality model to further parts of our Galaxy, as other races too need clean clothing for such long distance travels.”

Helpful Report

Posted 7 years ago

ihateironing is rated 3.8 based on 167 reviews