ihoverboard.co.uk Reviews

Name: ihoverboard.co.uk
Rating: 3.37

3.4 Rating 254 Reviews

58 %

of reviewers recommend ihoverboard.co.uk

Company Reviews

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Metrics

3.4

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ihoverboard.co.uk 1 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE WORTH SERVICE EVER! PLEASE DON'T BUY ANY PRODUCTS FROM THIS COMPANY! FRAUD! FRAUD!FRAUD! FRAUD!FRAUD! FRAUD!FRAUD! FRAUD!FRAUD! FRAUD! THE COMPANY IS NOT FROM UK AND YOU WILL NOT BE ABLE TO CONTACT WITH THEM. I THINK THEY ARE FROM CHINA AND BASED THERE. 1)NEVER PICK UP THE PHONE 2)NEVER ANSWER BY E-MAIL THE COMPANY PROMISED The delivery time is 1-3 working days .- IT'S NOT TRUE. ONCE I ORDER THE HOVERBOARD, ONLY AFTER 3-4 WORKING DAYS, THEY ACCEPT MY ORDER AND SEND CONFIRMATION BY EMAIL. THEN THE PARCEL WAS SENT FROM GERMANY AND IT WAS AROUND 6 WORKING DAYS. IT WAS LATE FOR ME AND AS BIRTHDAY PASSES AND I DIDN'T NEED ANYMORE THIS HOVERBOARD. YOU CAN'T TO REFUND THE ITEM, AND YOU WILL NOT RECEIVE YOUR MONEY BACK! AND YOU CAN'T TO SEND THEM BACK THIS ITEM, THE ONLY WAY IT IS REGENT THE PARCEL WITH A COURIER. BUT THE COURIER JUST LEFT THE PARCEL ON THE FRONT DOOR AND I WAS NOT ABLE TO REJECT THIS. AROUND 1 WEEK I WAS ASKING THE POST ADDRESS IN GERMANY TO SEND THEM THIS PARCEL BACK! NEVER ANSWER BY EMAIL, BY PHONE. ONE TIME I WAS LUCKY AND THEY ANSWER TO ME IN ONLINE CHAT AND PROMISED TO SEND ME THE ADDRESS IN GERMANY IN COUPLE OF DAYS! 5 DAYS PASSED-NO ANSWER. OK, I DECIDED TO OPEN THIS BOX AND CHECK WHAT I BOUGHT AS STARTED TO THINK THAT SOMETHING WRONG AND MAYBE THE ITEM IS NOT CORRECT. AS YOU CAN SEE ON THEIR WEBSITE THEY PROMISED INCLUDE BAG AND REMOTE CONTROL FOR THE HOVERBOARDS. MY BOX WAS EMPTY, JUST HOVERBOARD AND CHARGER. I'VE SENT THEM THE PHOTOS TO SHOW THAT THERE ARE NOT BAG AND REMOTE CONTROL. OF COURSE NO ANSWER! ALSO, THE QUALITY-OMG! NEVER BUY THOSE HOVERBOARD. IF YOU BASE IN THE UK, BUY IN ARGOS OR SPORTDIRECT! THIS IS COMPANY, WITHOUT THE REAL CONTACTS IN EU AND YOU NEVER RETURN YOUR MONEY! THIS IS THE INFORMATION FOR THE OWNER OF THE COMPANY: Your Shipment #100000604 Order #100001144”

Helpful Report

Posted 6 years ago

Hi customer thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Hoverboard arrived late , wasn't at all what was shown on the web page didn't have the bag or bluetooth remote as advertised, was a cheap imitation board without even a UK plug on it. Customer service none existant when tried to return or refund , when finally got through someone with very poor English said somebody would come to collect before they could refund and surprise surprise no one showed up . RIP off company definitly avoid them.”

Helpful Report

Posted 6 years ago

Hi Jon, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Excellent thanks you”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“Avoid this company at all costs.....They have taken my money and even after providing screenshots of order number, paypal transaction and paypal activity report all clearly showing purchase they have not sent item and I am having to open a Paypal case which takes time meaning a little boy might miss out at xmas as I need the refund to buy elsewhere. Do not buy from these people. They ignore emails and never answer the phone. Terrible service. You have been warned”

Helpful Report

Posted 6 years ago

Hi Mike Field, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Item received was dirty and dented. Have tried contacting but no response.”

Helpful Report

Posted 6 years ago

Hi Joanne, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Will not be ordering again the items I ordered were not in stock but they still took the money and I haven’t received it back”

Helpful Report

Posted 6 years ago

Hi Declan, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Only 1 star due to trying to contact them about my order to no avail. Still havent received any tracking info etc or even dispatch email and i ordered on 23rd November”

Helpful Report

Posted 6 years ago

Hi Thomasina, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“confirmed my order then were unable to supply and offered me something unsuitable, disappointed”

Helpful Report

Posted 6 years ago

Hi , thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Well got the hoover board for my 12 years old daughter for her pick it up Tuesday only to realise one of the speakers don’t work , and one of the foot pad can’t sense a foot it only does good on the right side and goes one way”

Helpful Report

Posted 6 years ago

Hi Sasha, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Ordered 5 days ago havnt received anything yet no corispondance as yet sent emails”

Helpful Report

Posted 6 years ago

Hi Kathleen, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Ordered two of these Monday only received one today and can't get in touch with them to question them where the other one is”

Helpful Report

Posted 6 years ago

Hi Claire, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“late delivery, possible mix up at the shop/office/depot? Only opened to check colour and specification so haven't functioned as of yet. Hopefully everything will work as expected.”

Helpful Report

Posted 6 years ago

“Love love love hours of fun for my daughter great summer birthday gift. We got gold and it seems to scratch fairly easily but other than that we are amazed.”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“this electric scooter is my daughter's favorite toy! she received it for her birthday and can't stop riding it.”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“Ordered last tues still no sign of my item. Delivery is 1-3 working days. So should have been delivered today at latest. Ive emailed you but no reply. Maybe yous will reply to this”

Helpful Report

Posted 6 years ago

Hi Angelina, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Great service and quick delivery, got it for Xmas present,so judge it properly Xmas morning,but all looks great so far”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“I never received my 2 items”

Helpful Report

Posted 6 years ago

Hi Joshua, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

“Very satisfied with my purchase.”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“From start to finish site was a pleasure to use. The item was delivered faster than expected and I will use again when needed. Keep up the good work.”

Helpful Report

Posted 6 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 6 years ago

“I recently purchased a hover board on the 12th November as of yet it still hasn't arrived said it should take up to 3 working days its over 2 wks now. I've sent numerous emails as of now no reply and have tryed to phone again numerous times and no answer just keeps ringing. Today l eventually got to speak to someone who's English isn't great and lm still no further. Very disappointed customer.”

Helpful Report

Posted 6 years ago

Hi Nicola Linskey, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team

Posted 6 years ago

ihoverboard.co.uk is rated 3.4 based on 254 reviews