ihoverboard.co.uk Reviews

Name: ihoverboard.co.uk
Rating: 3.35

3.4 Rating 258 Reviews

58 %

of reviewers recommend ihoverboard.co.uk

Company Reviews

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Metrics

3.4

Based on 258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ihoverboard.co.uk 1 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont even bother people it's fake even if u pay thru paypal it's a scam the have ruined my sons Birthday horrible customer service 👎👎👎👎👎👎😠😠😠”

Helpful Report

Posted 5 years ago

“No point buying anything from here..I brought the hover board cart “bundle” only received the cart.. paid 189 euro!!! And NOBODY CONTACTS YOU OR RESPONDS TO EMAILS!!!!!!! So ya thanks for ruining my sons birthday present..waste of my god dam time..wish I read the genuine reviews when they said DONT BUY FROM THIS COMPANY!!!!!!”

Helpful Report

Posted 5 years ago

Hello, we sent the hoverboard and hoverkart from two different warehouse , yesterday we didn't work so reply you late , Here is the tracking number : CQ305007896DE 2019-09-13 22:31 CORK MAIL CENTRE, CO CORK, We are processing your item in 2019-09-13 11:45 PORTLAOISE MAIL CENTRE, CO LAOIS, We are processing your item in 2019-09-13 11:43 PORTLAOISE MAIL CENTRE, CO LAOIS, Your item was received by An Post in If have any questions pls contact us : eve@sz2k.com Thanks iHoverboard Sales Team.

Posted 5 years ago

“Recently purchased 4 hover boards, I purchased them as the website says you can return them if you don't need them, which in the end I didn't require them, I have now returned them all 4 have been signed for and this company won't give me my refund of £529, all four have been signed for, and the company have said they haven't received two of them. I wouldn't buy anything from this company. They don't respond on the web chat or ever answer the phone. AVOID AT ALL COST!”

Helpful Report

Posted 5 years ago

Hello Paul Duffy, I am sorry that you leave a bad review for us .Eve said we all refund the money to you , we keep 14-day money back , so we hope you can revise the review for us .Thanks iHoverboard Sales Team

Posted 5 years ago

“Order placed 31st July and it’s now 24th August and I’m still waiting!!! Now it’s 28th August and they’ve told me that they are sending another one! It’s the second time they’ve told me that? I live in hope........”

Helpful Report

Posted 5 years ago

Hello, sorry for the delivery delay . The first parcel was lost during delivery , we resend you a new one ,Here is the tracking number : CQ304573648DE we are sincerely sorry for this problem . we can give you a gift as compensation if have any questions pls contact : sales@ihoverboard.co.uk iHoverboard Sales Team

Posted 5 years ago

“Appalling customer service, after only 8 months our sons hoverboard developed a problem, after contacting the company they send us information and asked us to unscrew the unit and un-connect then connect cables, no joy, they then advised us to do the same to other cables. These jobs are for trained technicians and as such buyers should not be asked to do such tasks. They then requested us to send the hoverboard to Germany to be repaired, I stated that the costs to send the hoverboard to Germany would be extortionate and to replace the hoverboard as it was less than a year old and supply a pre-paid label. They refused to replace it as it was company policy not to place it after 8 months. Disgusting customer service and would advise not to do any business with this company.”

Helpful Report

Posted 5 years ago

Hello, Please see our return and repair policy first: https://www.ihoverboard.co.uk/return-policy.html We keep one year repair , after you reflect the problem ，we responded you immediately ,and you can return it to our Germany Repair Centre . So please contact with us in time so that you can solve the problem better. iHoverboard Sales Team

Posted 5 years ago

Our return policy describes that after two months of use, we will not accept a refund，please understand,we can provide a after -sales service for you,many thaks,you can contact our email address:sales@ihoverboard.co.uk best regards

Posted 5 years ago

“Customer service is appalling, very little correspondence from them, and even when they do finally reply after severeal emails the English is so poor. After chasing my order because I had received no update the Hoverboard finally came, and was faulty! This was £169.99 of my daughters birthday money that she had spent so she is now out of pocket and with a faulty Hoverboard that very nearly threw her off when she first used as it was juddering. I have tried recalibrating it which hasn’t worked, and there’s nothing in the manual either to help with this problem. Have tried troubleshooting the problem via google but this isn’t something we should have to resort to with a brand new item. I have sent several messages regarding getting a refund and I’m currently trying to get a UK address to send it back to as it’s a heavy item I don’t fancy paying postage abroad that I’m likely to not get back either as the correspondence is so appalling. The online chat doesn’t work, no one is ever online. And the phone numbers provided just ring and ring. I have had to put in a PayPal dispute but even then their replies haven't yet rectified the problem, so i’m more than likely going to have to escalate to try get any kind of refund. I can only advise to stay clear of this company from my experience so far.”

Helpful Report

Posted 5 years ago

Hello, we have replied to you by email, and after that we did not receive your reply. what is the problem with the product ? Please tell us so that we can better solve this problem for you.okay?thank you

Posted 5 years ago

“because she arrived and doesn't care. the front wheel is locked and I try to contact the company and nobody answers”

Helpful Report

Posted 5 years ago

Hello,we sorry for bringing this trouble for you ,we keep 14-day free return and 1 year warranty , you can see this guarantee : https://www.ihoverboard.co.uk/return-policy.html If have any questions ,feel free contact us : sales@ihoverboard.co.uk or eve@sz2k.com iHoverboard Sales Team.

Posted 5 years ago

“Won't be recommending at all. Items comes in 2 packages which arrives at 2 separate dates, frame is threaded so cannot attach the arm properly as bolt will not take. Customer service around 9 to 5 that's all and the worst instructions I've ever seen. Pay a bit more and buy elsewhere. Missing a screw?? Advice was go to hardware shop.”

Helpful Report

Posted 5 years ago

Hello,we sorry for bringing this trouble for you ,also you can contact Eve, eve@sz2k.com to provide more details the problem and hope it can be solved . iHoverboard Sales Team.

Posted 5 years ago

“The ihoverboard I purchased has developed a fault, I have tried contacting ihoverboard through various means, no one responds. Very frustrating.”

Helpful Report

Posted 6 years ago

Hello,our colleague Faith have discuss with several times ,I am sorry for bringing this trouble for you ,also you can contact Eve, eve@sz2k.com to provide more details the problem and hope it can be solved . iHoverboard Sales Team.

Posted 6 years ago

“I don't usually leave reviews but I am so fed up I felt this was the only way someone might listen to me. The price and delivery were good but the Hoverboard failed within 24 hours of our daughter receiving it as a Christmas present. We have tried to email, telephone and complete the online contact form in order to try and resolve the problem but to date (3 months and countless attempts later) NOTHING. The one time that the phone was answered he said it was not him and they don't do hoverboards. I think that this is a scam and you should think carefully before parting with your money with these people.”

Helpful Report

Posted 6 years ago

Dear Lindsay , I have checked your order ,it has been over 3 months you have brought the hoverboard from us ,I have let our colleague contact you to solve this problem , we keep 1 year quality warranty but you should provide us more details about it . Also you can contact us via email : sales@ihoverboard.co.uk or Live chat . Wait you can update this review for us . iHoverboard Sales Team

Posted 6 years ago

“Ordered 2 hoverboard. The 2 I ordered were later found out to be out of stock 2 replacements sent one never worked one just stopped working. No repair or refund unless I pay to send to Germany out of my own pocket took me 2 months to even get that reply. Complete waste of money and customer service is disgusting”

Helpful Report

Posted 6 years ago

Hi Sophie Lee, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. Any questions pls reply us . Thanks. iHoverboard Sales Team

Posted 6 years ago

“Paid for a hoverboard in Jan and I have not received my order "Feb 15th" i have tried a number of time to call it just rings, I have even sent a numbers of emails and nothing. I would like my money back!”

Helpful Report

Posted 6 years ago

Hi Pauline, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. we keep 14-day money back , If can't get a call , you can contact us : sales@ihoverboard.co.uk or directly to our sales manager : faith@sz2k.com Thanks. iHoverboard Sales Team

Posted 6 years ago

“I ordered a hoverboard for my child's christmas present. I arrived on time. However, when it was opened up on Christmas morning it did not work. I Contacted iHoverboard immediately. After a few emails they sent me a return label to return the hoverboard to them for a full refund. I returned this, following their returns procedure, on the the 4th January. I have contacted them by email again on the 4th Feb, but have had no response and no refund. Out of pocket by £154.99. DO NOT ORDER FROM THEM = "100% money back guarantee" is just words on a website, not a commitment to their customers.”

Helpful Report

Posted 6 years ago

Hi Richard, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. From Sec Feb to tenth Feb,our chinese team is on holiday . You can tried to contact us with email: sales@ihoverboard.co.uk or live chat. Thanks. iHoverboard Sales Team

Posted 6 years ago

“Been waiting 3 months for a GDPR request to find out where these guys got a private email address. No response.”

Helpful Report

Posted 6 years ago

Hi Richard, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. You can tried to contact us with email: sales@ihoverboard.co.uk or live chat. Thanks. iHoverboard Sales Team

Posted 6 years ago

“I returned a hoverboard to this company on 15th January and am still trying to get my money back on 6th February. I raised a dispute with PayPal but due to the return address not matching the company's registered address they denied the claim. It is almost impossible to contact this company, they rarely answer the phone, they are NOT based in the UK as their website, telephone number and address implies. I would like very much to have my money back please iHoverboard but more to the point I want to prevent this experience for all other innocent shoppers!! AVOID THIS COMPANY”

Helpful Report

Posted 6 years ago

Hi Elaine Allgood, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. All the Hoverboards we sent out from our UK and Germany Warehouse . You can tried to contact us with email: sales@ihoverboard.co.uk or live chat. Thanks. iHoverboard Sales Team

Posted 6 years ago

“Your false contact details on your site need to be updated with onez which you can actually fet a correspondence through, your promise of online 24/7 is a joke, no one is ever online, my daughter got 2 days of usage out of tje board we purchased 2 weeks ago, you say you keep 14 day money back an after that can ve held responsible but you can be contacted si how are you supposed to get the return sorted if you WONT ANSWER PHOBE OR EMAIL, absolutley disgusting customer service absolutely useless product, do not buy from ihoverboard, would be better with a tray with wheels on it as you would really be endangering your childrens lives, do not reply to this post ihoverboard asking me if i have tried to contact yiu through your email channels as tje answer i can already give is MULTIPLE TIMES, WHAT ARE YIU GOING TO DO ABOUT THIS?????”

Helpful Report

Posted 6 years ago

Hi Fionn, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. All the Hoverboards we sent out from our UK and Germany Warehouse . Have you tried contact us : sales@ihoverboard.co.uk Or live chat ? Thanks. iHoverboard Sales Team

Posted 6 years ago

“DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMERS, THE RETURN ADDRESS GIVEN IS A WAREHOUSE IN BIRMINGHAM WHICH IS NOTHING TO DO WITH THE COMPANY. THEY ARE BASED IN CHINA AND NOT THE UK, AND IF YOU HAVE PAID VIA PAYPAL YOU WILL NOT GET YOUR MONEY BACK DUE TO THE FACT THAT YOU HAVE NOT SENT THE PRODUCT BACK TO CHINA SO YOU END UP WITH NO PRODUCT AND NO MONEY AND PAYPAL ENDORSE THIS COMPLETE DAYLIGHT ROBBERY”

Helpful Report

Posted 6 years ago

Hi Alysha Faulkner, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. All the Hoverboards we sent out from our UK and Germany Warehouse . and you can return it back to our repair centre . Have you tried contact us : sales@ihoverboard.co.uk Thanks. iHoverboard Sales Team

Posted 6 years ago

“AVOID this company like the plague !!! sold me a hoverboard which came days late, whatever i can deal with that, but after not even being used for half an hour it was broken ! and the company REFUSE to have any correspondence with me i have emailed them SO MANY TIMES and nobody !!! has ever replied ! this has been going on since the 27th of november so all in all you get what you pay for if it seems to good to be true it usually is !!! all they do is take your money and sell dodgy merchandise! and to add insult to injury i left a review a few weeks ago and was told to email them, guess what no reponse again ! customer service is absolutely DISGUSTING ! no doubt they will reply to this review telling me to email but they will never respond so you have been warned spend your money VERY wisely with this company !!”

Helpful Report

Posted 6 years ago

Hi Alysha Faulkner, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. Have you tried contact us : sales@ihoverboard.co.uk or directly to our sales manager : faith@sz2k.com Thanks. iHoverboard Sales Team

Posted 6 years ago

“I purchased an hoverboard for my grandaughter for christmas and it has only been used once and its now not working.”

Helpful Report

Posted 6 years ago

Hi Andrea, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. we keep 14-day money back , if longer than it we can't be responsible for it . Have you tried contact us : sales@ihoverboard.co.uk or directly to our sales manager : faith@sz2k.com Thanks. iHoverboard Sales Team

Posted 6 years ago

“I bought what I thought was going to be a ‘Hummer’8.5” board, it worked for less than 30 minutes. I emailed the company straight away on Christmas day, but they didn’t respond back to me till after 30 days of purchase. I must of emailed them at least 7 times, and several phone calls. They eventually sent me the information to post it back to them (I now know that they are based in China) so for the last month they have both my board and my money. They have refused to refund me and actually suggested that I pay half price again for a new board!! I will contact trading standards. Their boards are not fit for purpose and the customer service is apauling. I wish that I had seen this sight earlier. Don’t buy from here.”

Helpful Report

Posted 6 years ago

Hi E Bennett, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. we keep 14-day money back , if longer than it we can't be responsible for it . Have you tried contact us : sales@ihoverboard.co.uk or directly to our sales manager : faith@sz2k.com Thanks. iHoverboard Sales Team

Posted 6 years ago

ihoverboard.co.uk is rated 3.4 based on 258 reviews