ihoverboard.co.uk Reviews

Name: ihoverboard.co.uk
Rating: 3.35

3.4 Rating 258 Reviews

58 %

of reviewers recommend ihoverboard.co.uk

Company Reviews

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Metrics

3.4

Based on 258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ihoverboard.co.uk 1 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first time experiencing with hover board. I can’t tell how exciting and nervous when I stand on it try to balancing myself. It just cool with bluetooth connect and flash light. I can listen to my song while I’m playing it. I’m still a learner for this. Over all it’s nice to have one of this for myself. Nice product.”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Order placed 31st July and it’s now 24th August and I’m still waiting!!! Now it’s 28th August and they’ve told me that they are sending another one! It’s the second time they’ve told me that? I live in hope........”

Helpful Report

Posted 5 years ago

Hello, sorry for the delivery delay . The first parcel was lost during delivery , we resend you a new one ,Here is the tracking number : CQ304573648DE we are sincerely sorry for this problem . we can give you a gift as compensation if have any questions pls contact : sales@ihoverboard.co.uk iHoverboard Sales Team

Posted 5 years ago

“Appalling customer service, after only 8 months our sons hoverboard developed a problem, after contacting the company they send us information and asked us to unscrew the unit and un-connect then connect cables, no joy, they then advised us to do the same to other cables. These jobs are for trained technicians and as such buyers should not be asked to do such tasks. They then requested us to send the hoverboard to Germany to be repaired, I stated that the costs to send the hoverboard to Germany would be extortionate and to replace the hoverboard as it was less than a year old and supply a pre-paid label. They refused to replace it as it was company policy not to place it after 8 months. Disgusting customer service and would advise not to do any business with this company.”

Helpful Report

Posted 5 years ago

Hello, Please see our return and repair policy first: https://www.ihoverboard.co.uk/return-policy.html We keep one year repair , after you reflect the problem ，we responded you immediately ,and you can return it to our Germany Repair Centre . So please contact with us in time so that you can solve the problem better. iHoverboard Sales Team

Posted 5 years ago

Our return policy describes that after two months of use, we will not accept a refund，please understand,we can provide a after -sales service for you,many thaks,you can contact our email address:sales@ihoverboard.co.uk best regards

Posted 5 years ago

“Customer service is appalling, very little correspondence from them, and even when they do finally reply after severeal emails the English is so poor. After chasing my order because I had received no update the Hoverboard finally came, and was faulty! This was £169.99 of my daughters birthday money that she had spent so she is now out of pocket and with a faulty Hoverboard that very nearly threw her off when she first used as it was juddering. I have tried recalibrating it which hasn’t worked, and there’s nothing in the manual either to help with this problem. Have tried troubleshooting the problem via google but this isn’t something we should have to resort to with a brand new item. I have sent several messages regarding getting a refund and I’m currently trying to get a UK address to send it back to as it’s a heavy item I don’t fancy paying postage abroad that I’m likely to not get back either as the correspondence is so appalling. The online chat doesn’t work, no one is ever online. And the phone numbers provided just ring and ring. I have had to put in a PayPal dispute but even then their replies haven't yet rectified the problem, so i’m more than likely going to have to escalate to try get any kind of refund. I can only advise to stay clear of this company from my experience so far.”

Helpful Report

Posted 5 years ago

Hello, we have replied to you by email, and after that we did not receive your reply. what is the problem with the product ? Please tell us so that we can better solve this problem for you.okay?thank you

Posted 5 years ago

“I have placed an order and had no correspondence since, yet they’ve happily taken £169.99 from my account. Two emails later to them and still nothing. I can’t comment on the product as yet to receive but their customer service is appalling.”

Helpful Report

Posted 5 years ago

Hello,we are sorry for bringing this trouble for you ,can you tell us your order number , every order we ship out within three days. If have any questions ,feel free contact us : sales@ihoverboard.co.uk or eve@sz2k.com iHoverboard Sales Team.

Posted 5 years ago

“because she arrived and doesn't care. the front wheel is locked and I try to contact the company and nobody answers”

Helpful Report

Posted 5 years ago

Hello,we sorry for bringing this trouble for you ,we keep 14-day free return and 1 year warranty , you can see this guarantee : https://www.ihoverboard.co.uk/return-policy.html If have any questions ,feel free contact us : sales@ihoverboard.co.uk or eve@sz2k.com iHoverboard Sales Team.

Posted 5 years ago

“This is the best overboard I have ever seen it works great can haul around a 200+ lb man with no problem and changes quick! Also very rugged and durable!”

Helpful Report

Posted 5 years ago

“Great Prices and loads of choice! Free shipping is great!”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“He likes to buy a scooter for my son. He is learning how to operate this scooter. But very quickly, he learned; he can ride it in balance. It feels very interesting. This is a good choice.”

Helpful Report

Posted 5 years ago

“quality item fast delivery, what more can I ask for? Maybe a discount? Lol”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“bought for our 10 yr old and he loves it. The lights on it are bright and draws great attention to ot”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Took a while for delivery but seems to be well made. Granddaughter loves it.”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“My daughter loves it!”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“It's a very good looking hover board and the Bluetooth is super cool and sounds great!. Although when we tried to use the hover board for the first time yesterday, it seemed to hesitate and then shoot forward causing my son to believe the hover board was possibly faulty. I tried to contact them, hoping to return the goods, they put forward some video to find out why, by adjusting the balance, our hoverboard normal use, my son is still happy user of his hoverboard, .thank you for giving me a quick answer. Solved this matter.”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“While I have owned scooters in the past, I have never used a hoverboard before. I was excited to try it, but hesitant that I would not like it as much. I couldn’t have been more wrong! It is so much fun to use and very easy to learn! The board moves with the weight of your body, so it feels almost intuitive when riding. I don’t feel like I have to jump on it right away or I will fall over, So easy to turn on and off! I definitely would recommend this product!”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“This thing is heavy, that's a plus. So you know you aren't getting some cheap toy. I'm still learning how to use this but I can sliver around the house slowly. I'm sure I can go full speed life some of the kids do today, it's just a matter of time. I only charged it once and it lasted me few days so far of moderate use.”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Won't be recommending at all. Items comes in 2 packages which arrives at 2 separate dates, frame is threaded so cannot attach the arm properly as bolt will not take. Customer service around 9 to 5 that's all and the worst instructions I've ever seen. Pay a bit more and buy elsewhere. Missing a screw?? Advice was go to hardware shop.”

Helpful Report

Posted 5 years ago

Hello,we sorry for bringing this trouble for you ,also you can contact Eve, eve@sz2k.com to provide more details the problem and hope it can be solved . iHoverboard Sales Team.

Posted 5 years ago

“once my kid received this 6.5 inch smart balance wheel hoverboard electroplate gold,he ride it everyday after school,this hoverboard has a huge attraction to him,there is no doubt it is because of the hoverboard is so good,my kid love it so much....”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“This is the best overboard I have ever seen it works great can haul around a 200+ lb man with no problem and changes quick! Also very rugged and durable!”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“The pakage arrived very quick. The color is beautiful. My daughter loves it. The LED light is powerful enough to throw light and allow user to see the obstacles in front, also useful for other people to see the movement at night. The riding experience is smooth and simple. We don’t have any issues so far. All features included at such affordable price! Very happy!”

Helpful Report

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

ihoverboard.co.uk is rated 3.4 based on 258 reviews