Incy Interiors Reviews

Name: Incy Interiors
Address: Sydney, Sydney, Rosebery
Rating: 4.49

4.5 Rating 175 Reviews

86 %

of reviewers recommend Incy Interiors

4.5

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Incy Interiors 5 star review on 23rd August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plezi from the sales team at Incy was amazing. She was really helpful and happy to answer all my questions, no matter how silly I felt they were. Plezi kept in touch with updates as to the arrival day for my cot and made sure I was always in the loop. Would definitely buy from Incy again.”

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“I love your, now my, Teeny cot. It is beautiful and my soon to arrive daughter will have a wonderful start to life in this gorgeous cot. I will definitely follow up by buying her first bed from you beautiful range of furniture. Your service team are so helpful and friendly, not to mention funny and cheerful. I really loved the entire experience.”

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“Always an absolute pleasure to deal with, so helpful and knowledgable”

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“From the customer service through to the quality and after care service I couldn’t recommend Incy Interiors enough”

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“The team at Incy are so helpful and quick. They kept me up to date throughout the whole process of my pre order.”

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“WHAT A WAY TO ELEVATE A ROOM!!!!!!! Incy took my sons room from Drab to fab with just one click of a button. From start to Finnish - the website was easy to navigate, the customer service was second to none, assembly was easy as pie and the product - STUNNING!!!!!! If I could give these guys 6 starts I would!”

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“My favourite brand for kids furniture! Quality, Style andCustomer Service. Couldnt speak more highly.”

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“Fast shipping, it arrived so quick!”

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“Really happy with all the service I received! Staff were very accomodating and helped whenever I had questions. Which I had a lot of being a new parent! Thanks so much team x”

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“Great service.. Amazing product.. Could not be happier with my purchase.”

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“Amazing service and an amazing products”

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“So easy to deal with! My order came so fast, arrived in only a few days. Thank you!”

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“Great company to deal with. Thank you”

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“Thank you for making such beautiful furniture for little ones - we really love the way our daughter's bedroom looks!”

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Hi Julia, thank you so much for your gorgeous review. We love happy customers and most importantly we love that you love the items. xx Team Incy

“Great site and quick replies to my queries!”

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Hi Clare Thanks so much for your beautiful review! Your son's room looks amazing! The Ralph bed fits in perfectly. Thanks again. xx Team Incy

“Love the beds great communication and service”

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Hi Susie, thanks so much for your review. We love happy customers. Hope you love your item as much as we do xxx Team Incy

“Beautiful products , customer services could be a bit better at communication , I have been waiting over a week about my damaged product the lady was going to get back to me and hasn’t”

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“It was an easy process and the staff were very helpful on phone.”

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“Great quality furniture and easy to assemble. Well done!”

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“It's hard to write a review when we have not received half our order nearly 5 months after it was supposed to arrive. Thank goodness it's a set of drawers we are waiting for an not a cot. We would have had to ditch the incy one and purchase another brand as our baby would have no where to sleep right now having needed to transition from the bassinet. The cot we did get is nice. The mattress is quite lumpy so I'd recommend buying a mattress from elsewhere. The issue with this company is that they don't seem to have any stock in Australia. Covid is not there fault so I accept the delays in relation to that but our projected delivery date is now and April for something we ordered in August. It's not good enough. Communication has been ok, but it's taken until now to get an agreement to have our expensive delivery fee refunded (though this has not yet been processed after a week). Incy keep offering store credit but I will not be ordering from them again.”

Helpful Report

Incy Interiors is rated 4.5 based on 175 reviews