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Ikea Reviews

1.5 Rating 1,601 Reviews
F
Happiness Grade
F

Returns - Difficult

20.00%
Industry Average
According to David in the Returns dept.
posted 10 months ago - ""
If you are buying some thing, make sure you were going to keep it! Because the returns at the store take anywhere between 40 to 1 hour! Do not think you can go on your lunch! Imagine I went in a Monday at 4pm and my wait was 40 min for a return.
posted 1 year ago - Sandra Pisan
I decided to go in and help with their short handedness by grabbing the items myself and taking them to the customer returns desk.
posted 1 year ago - Anonymous
Ikea has the worst returns policy going.
posted 2 years ago - Anonymous
And few other products purchased earlier and doesn’t had any reasons to go back for returns or refunds.
posted 2 years ago - Anonymous
Actually non existent I recently tried to call Ikea starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher.
posted 2 years ago - Donna-Marie
I was then informed, that even though my package was delivered 2 weeks earlier, it wasn't processed until 2 days ago because they had "other returns.
posted 3 years ago - Anonymous
When I went to collect my order, I saw there was another customer service desk which dealt with returns etc.
posted 3 years ago - Satnam
I got there only to find out returns and exchanges close at 6pm.
posted 3 years ago - Christopher
I asked to return an item that was purchased last year but was over 365 days ago, a generous returns policy by any measurement.
posted 4 years ago - Sméagol