“This company is a joke! Their driver took a photo of the street number, and pretended my parcel was delivered. I finally found it in front of another unit next to the entry of our complex (14 townhouses here, not so difficult to find the right one). Do not buy stuff from comapnies using this courier company! By the way, the parcel was from Zara (Australia).”
“Package was said delivered (I was home, there was no delivery) and I immediately started emailing and whatsapp messaging them constantly with ZERO reply from any channel for over a week. Awful.”
“They will charge you different tax for the same amount and the same items. My order from SHEIN was R2500 last week my tax R590 this week same item R2490 my tax R1190 can someone please explain what is going on”
“I've had about 4 deliveries from shein with imile as the selected carrier and I've always received my packages faster than anticipated. My most recent order was placed on Friday the 18th, and by today Wednesday the 23rd I'd already received my parcel.
Happy with their communication as well, I always know where my parcels are”
“Worst courier company. They lose packages. They don’t communicate and they don’t have any customer service. No way to contact them. It’s all online bots.”
“Such a bad experience, chat to on WhatsApp helps with absolutely nothing,only one day before I must receive my package suddenly my address is unclear after all those weeks and they pick the day before now I must fix it or else they will return my package.”
“I've been waiting 5 days for my delivery, and despite messaging them through their chatbot every day and marking my order as urgent, I've received no response. My package is still stuck in Mussafah. They only tried to deliver it once, and I doubt they'll try again. It's now been 11 days in total, and still no sign of my items. Very disappointed with the service.”
“6091724589424
At clearance since 22 Sept ?????
Now it says location is not right but I can not update - must change region. Ridicilious - previous parcels were delivered by them to my address ?”
“Very bad service!Mohamad Danish never deliver on time, lying when he will come, keeping me waiting whole day !Just disaster!Companies need to stop working with them!!!”
“I have been trying to pay for my tax for days but payment hasn't been going through, I even emailed them twice still no response now my order has been stuck in transit for days”
“What a Joke,
There site doesn’t update meaning if you have to sign for your package you have to stay home all day.
I have had to cancel a week of planned events with work.
They are so late with this delivery I’m beyond disappointed.
I just want my stuff and yet as I write this I know it’ll probably still be another week away.
Boycotting shien as they use this as their delivery service now.
Do the same or you’ll be waiting 4-5 weeks all day everyday for your package.”
“I got my delivery in less than 10 days and everything was there and nothing was broken imile did a great job they communicated with me about the payment and 3 days after I paid I received my order”
