“The website is down,it just shows a screen that is not active - I canât access the payment link from my Whatapp message it takes me to the website - therefore I canât pay my import duties: itâs been 3 days of trying to contact someone for help with no response . I canât receive my package as I canât access the payment link?? đ¤ˇđźââď¸đ¤Śđźââ︔
“I was at home when parcel was delivered, however, the smart delivery person decided to just leave a parcel too big for my front letterbox by stuffing it in leaving the lid open and leaving in full view of the street & anyone passing - IN THE RAIN - thank goodness for plastic packaging.
Ron B”
“Yes, Khotso Melato where patience and I got my package within 2 weeks since i order on shein. Usually it takes up to one whole month when Aramax or Buffalo delivers, but oh im so glad for iMile! Thank you, and especially for Khotso!”
“I would like to raise a complaint regarding the behavior of your delivery personnel, Javed (Car DXB, Muhammad Taimor).
I requested a small favor to have my order delivered slightly earlier, by 12:00 noon. He mentioned he was already nearbyâjust 5 minutes awayâbut still flatly refused without even offering a polite explanation or an apology. His tone was rude and dismissive, which made the interaction very unpleasant.
I understand that schedules can be tight, but a little courtesy and basic communication go a long way in maintaining customer satisfaction. I hope appropriate action is taken and that your team is reminded of the importance of respectful customer service.
He also just left my parcel at the reception without contacting he just send picture that he was in the location
Thank you for your attention to this matter.”
“They are the worst courier company ever. If you ring their phone number no one answers. Just says canât take calls, mailbox full. Delivery notification says incorrect address, which is rubbish. Then it goes back to depot again, then assigned to driver. Today I have received a notice saying delivery delay. I will never use them again. Have notified Temu. It is so frustrating and certainly not the way to run a company. Have no idea where my parcel is.”
“Abdul Sattar, the Imile courier delivery guy, consistently exceeds my expectations with his exceptional service! He is always prompt, courteous, and ensures my packages are delivered safely and efficiently. His professionalism and friendly demeanor make every interaction seamless and stress-free. I highly recommend Abdul Sattar for his reliability, attention to detail, and outstanding customer service skills. Five stars isn't enough â he's a true asset to Imile! âď¸âď¸âď¸âď¸âď¸"”
“Absolutely terrible service! I would be very concerned if your order is being delivered by them! They say itâs out for delivery but then no one attempts to deliver it, even when youâre at home! They say theyâll rectify the issue but nothing happens, do not use this company.”
“My package arrived in New Zealand, was transfered to delivery in my city, assigned to a driver and it never turned up. No more tracking updates. The phone number just goes to message saying inbox full and the WhatsApp messaging is answered by a bot that redirects you into a never ending loop of automated messages. Temu have refunded my money, but imile are a bunch of crooks.”
“Absolutely terrible service! I have been waiting for over 20 days for them to pick up my refund product, and no one has shown up despite multiple promises. Every time I call, they just tell me theyâll come, but it never happens. Now, I canât even reach customer service because every time I call, it says all agents are busy. This is beyond frustrating! Stop making false promises and actually do your job! Worst experience everâI will never trust this company again!”
“My package has been 'out for delivery' three times and has still not been delivered. The tracking sheet is about a mile long - maybe that is why the company??? is called imile. Keep getting excuses like 'sorry I missed you' or 'unsafe to deliver'. No person or vehicle has been anywhere near my house. I have requested that Temu not use this 'delivery service' again. This company should not be allowed to operate in Australia.”
