“Worst customer service!!!! I got a notification that my package from Shein was on the way at 12 PM and the driver contacted me at 2 PM asking for my location! I have contacted him several times and he keeps telling me that he will come later! It is now 9 PM and he is still telling me he will come later!!! This is not a Disco!! This is a home we don't want strangers knocking on our door at midnight!! I live in Bahrain BTW. I don't know if Shein would consider changing the delivery company they deal with but I will write to them anyways.”
“I wish i can rate it 0 or even in minus.. the customer service is so bad. They literally sleep while u are talking to them. The delivery drivers are so rude and unprofessional. Even if you complain, they act like we don't care.
Very terrible experience”
“They did not contact me and on Shein app it is mentioned that i am the one who did not pick up the phone, then my shipment was returned to the shipper
I really hate this company”
“WORST EXPERIENCE IN SUPPORT SYSTEM
REFUND IS NOT INITIATED MORE ALMOST A MONTH
EVEN AFTER REQUESTING NOTHING WORKS WITH THESE PEOPLE
SHIPMENT ID 609022669261”
“i am using this service since some days . You can get more information from here and also you can track your courier
https://protrackinghub.com/imile-tracking/”
“In my 36 years of working with delivery company's, this is by far the worst ever.
Driver can't follow simple directions to find a location, just send a message that he will come later again and then they returned the package to the sender.
Utterly useless.”
“I just received my orders but I have complaints the sizes are too big and some small please I need to return it back and please can I change the order”
“This company needs to be reported to the appropriate authorities. I'm shocked but not surprised. living in a town where there's no respect for business and people. My order got sent back because these people didn't have the time and concern to deliver the package. The sad part is they make excuses
and lie on the customer that customer wanted to change location or was unreachable. I don't even understand how they have a 1 star rating. Should be zero”
“Ordered a tv from carrefour online and this co delivery guy left the tv outside my villa at the hot concrete and left. Didnt even kept it straight. It was kept vertically. Very bad ecperience. When i discuss this with the drivet, he was mocking. Rude and unprofessional behaviour. Felt like slapping him hard after the conversation.”
“one of the worst courier service providers in the UAE While investigating the firm, I discovered that the CEO was named one of the top five women driving Middle Eastern IT companies by Forbes.
It amazes me how someone can become a top 5 IT brand in the area with such a terrible mobile app!
Customers are treated poorly because the corporation has no ethics. Customer service has reached rock bottom. They never call for clarification, but claim to have made a call that was not returned.
The Whatsapp bot is not linked to core data and is never updated.
Retailers that collaborate with them may be certain that they will lose a significant percentage of consumers since they will never get their deliveries on time.”
“I found this to be the best delivery. I got a message telling me that parcel was going to be delivered and if I needed to contact the delivery man. Everything was just great. Thank you”
“worst of all worsts....
i have been getting several deliveries with the same address from their 1 supplier here at UAE and so far i got delivery with the schedule day and it went so smooth! BRAVO for delivery whose name is FASALUDHEEN HASSAN - i never faced any problem with his delivery.
but with same address, other deliveries are delayed and when it is delayed they will make you lot of problem, other delivery guy will ask you lot that i need to be there to receive the item. ever since my i am just asking them to place outside my door since it is already payed. same address, with same courier company but different delivery person. please improve this as you are not getting good feedbacks also from customers, i really don't know why Carrefour trusted your service, maybe you are charging less. but to be fair, we need fair delivery.”
“Worst courier copmany I have ever seen on this EARTH!! your really terrible at all levels .
Bad in customer service , after sales , tracking even delivery which is your main and only task to DO!!!
Every time I found out that you gonna be delivering me any order for any store I knew it for sure troubles and headache will start immediately .
I have an order now it's been available at your WH since 9th 9f May !!! No calling, texting or delivery scheduling with ME .
who u are waiting here !!! YOU destroyed the every thing as this order expected to be available long time ago .”
“The delivery man texted me that he is outside and i should hurry.when i went down, i asked him why heโs rushing me, he said stop talking and just pay ๐คฌ.then he said you want your parcel or no๐ก i said no more because he was very rude.why do imile employ arrogant very rude staff????”
“Worst Delivery Company Ever!!!! I've been calling them to prioritize my package because im going to need it on my photoshoot. But instead of delivering it today, they moved it to be deliver tomorrow. It seems that the customer service doesnt know what they're doing! The delivery guys doesnt want to deliver because they are far from my location and he still have a lot of deliveries to be made. By the way, my order is 5 days late already! This made me think of not ordering with shein anymore because they are paired with this shipping company. Worst delivery company ever existed!!!!!! 6041522980406”
“Terrible experience, very unprofessional, no response whatsoever and way to contact a human being, and if you are lucky and find someone to talk to, he or she does absolutely nothing.
My delivery arrived from the source and was kept at their store for 3 days before sending it out for delivery, the first delivery boy didnโt deliver it and when I contacted him he wrote to me that he is busy and my location will waste his time while my location is very central and easy to reach, and when I told him I will complain he wrote back that he doesnโt care and good luck for me with my complain, I managed to call the company the next day and complained, they apologized with no action taken and rescheduled my delivery to the next day (total of 6 days waiting), and the next day another delivery boy contacted me and also by the end of the day he called me saying he will not be able to come and the delivery will be rescheduled. Unbelievably rude, stupid, unprofessional, unresponsive, I donโt believe the way they operate, they should be out of the market.”
